Lead Analyst - Advanced Technology

Role & responsibilities

Network Operations & Support

• Support day-to-day network operations, including incident triage, troubleshooting, and service

restoration.

• Coordinate with managed service providers and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, root cause analysis, and problem resolution activities.

Network Engineering & Implementation

• Execute network configuration changes, upgrades, and deployments in accordance with global

standards.

• Support network modernization initiatives, including SD-WAN implementations and infrastructure

refresh programs.

• Perform pre-deployment validation, implementation support, and post-deployment verification activities.
• Assist with lifecycle management, including hardware refreshes, software upgrades, and remediation of

end-of-life infrastructure.

Vendor & Service Management

• Monitor vendor performance against service levels and operational expectations. • Escalate and manage issues related to delivery quality, SLA compliance, and project execution. • Serve as a key liaison between internal stakeholders and external service providers. Documentation & Continuous Improvement • Maintain accurate network documentation, diagrams, standards, and operational runbooks. • Identify opportunities to improve operational processes, automation, and troubleshooting workflows. • Support initiatives that transition operations from reactive support to proactive monitoring and management Cross-Functional Collaboration • Partner with Architecture, Platform Services, Security, and Cloud teams to ensure alignment with enterprise standards. • Support strategic transformation initiatives and future-state network designs.

Education & Certifications required:

• One or more of the following certifications are preferred:
• CCNP or equivalent networking certification
• Fortinet Certified Solution Specialist
• HPE Certified Network Professional
• Palo Alto Security Operations Professional
• ITIL Foundation certification or equivalent operational experience

Experience

• 7-11 years of experience in Network Engineering, Network Operations, or Infrastructure Support.
• Strong understanding of enterprise networking technologies, including:
• Routing and Switching
• WAN technologies
• VPN solutions
• Wireless networking (WLAN)
• Experience troubleshooting complex network incidents across multiple technology domains and

vendors.

• Experience working within outsourced or managed-services environments.
• Knowledge of network monitoring platforms and ITSM/ticketing tools.
• Familiarity with cloud networking concepts; Google Cloud experience is advantageous.
• Experience supporting multi-site, regional, or global network environments preferred

Preferred Skills

• Experience with one or more of the following technologies is highly desirable:
• Fortinet SD-WAN
• Aruba Central
• Cisco Meraki
• Forcepoint Solutions
• Enterprise Network Monitoring Tools
• Cloud Connectivity and Hybrid Network Environments

Working Environment

This role supports GXO's global logistics and warehouse operations and contributes to a large-scale network transformation journey involving SD-WAN deployment, modernization of legacy infrastructure, and increased cloud adoption. The position operates within a highly collaborative, globally distributed environment