Lead Analyst, HRIT (Workday System L2 Support)

Why Us?

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today!

Requirements:

• University / College graduate in computer science or other relevant discipline.
• Good understanding of how Workday system works.
• Possess knowledge of Workday application developments methodologies or system configurations
• 3 to 5 years’ relevant experience in Workday regional solution/system support.
• Has exposure in Workday modules BAU support. Experience with any HR Workday modules is a plus.
• Familiar with ITSM tool (ServiceNow) & SLA.
• Practical experience with HR processes and practices.
• Consistent and proactive in BAU operations and deliverables.

Roles & Responsibilities:

• Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and HR applications
• Ensure resolution time meeting SLA target.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform Workday system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Participate in regional project activities with HRIT focus.
• Successful Workday system and process integration, efficient SLA driven end-user support and communications.
• Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
• Collaborate with stakeholders to gather requirements.
• Manage S1 issue escalation with relevant parties effectively.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned