Lead Analyst, HRIT (Workday System L2 Support)

Why Us?

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today!

Roles & Responsibility:

• Able to manage Workday functional modules
• Support L2 day-to-day operations, addressing tickets, incidents and change requests related to Workday and other HR applications
• Ensure resolution time meeting SLA target.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Able to take pro-active initiatives in BAU support or initiatives.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
• Collaborate with stakeholders to gather requirements.
• Manage S1 issue escalation with relevant parties effectively.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned
• Support Manager in executing proof of concepts (POCs) for new Change Request
• 2 positions available

Requirements:

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• 3 to 5 years relevant experience in Workday modules BAU Support
• Familiar with ITSM tool (ServiceNow)
• Good understanding of how system works.
• Possess knowledge of application developments methodologies or system configurations

Desirable Traits

• SLA familiarity and performance driven work culture.
• Has strong analytical and problem-solving skills.
• Good communication and presentation skills.
• A good team player
• Consistent and proactive in BAU operations and deliverables
• High level of interpersonal skills to work effectively with others.
• Practical experience with Workday HR processes and practices.