Lead Application Engineer

For more than 20 years, Taghleef Industries, Inc. has built a reputation as one of the world’s largest and most recognized industry leaders in specialty BOPP (Biaxially Oriented Polypropylene) films.

Lead Application Engineer

Lead Application Engineer – IT is responsible for managing and supporting all business applications used at the Ti NA sites. This includes understanding the company's strategy, business acumen and processes, and facilitating the business needs locally of NA as well as supporting and working for the Global systems/tool’s operation support used in NA.

This role directly reports into the Regional IT Manager Americas and ensures compliance with the global IT policies and procedures.

Responsibilities:

• Manages the business application operation support via the global helpdesk process.

• Manages the local application team: Being part of the global IT team organization requires a team player and a leader who can guide the direct reports and junior specialists along with the formation and work with the peers across Global IT.

• Vendor Coordination: Managing relationships with software providers for updates, licensing, and support.

• To follow, align, and ensure the Security & Compliance defined by Global IT.

• User Support & Training: Facilitates the End User training sessions, and ensure the needful documentation as required by the SDLC cycle is in place.

• Manages the change request tasks, minor, major, or business projects/tasks in the USA and Canada.

• Resolve Tier 2 user system problems by gaining and applying expertise in:

  • SAP Enterprise Resource Planning

  • Honeywell OptiVision Manufacturing Execution System

  • SAP Business Warehouse

  • SAP Business Objects

  • Other applications or tool sets are used to support the business. (Manufacturing process)

  • Global BI

  • Global MDM

  • Salesforce, etc.…

• Ensuring the Business Team provides the requirement document (RD) and works with the vendor/IT to provide the feasibility options.

• Provides support for the issues/deliverables required by the functional areas.

• Provide support and ensure the user acceptance testing and user training process is adhered to.

• To be aligned with the infrastructure and technology process.

• Change management process should be as defined in the Global helpdesk system.

• Effective participation in a team environment.

• Involve in evaluation for any new software/systems solutions for the business.

• Maintain professional communications with all levels of the organization.

• Any other tasks assigned by the Regional IT Manager and the Global IT Managers/Director.

• Some after-hours support may be required at times.

• May be required to perform other related duties as assigned.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Minimum of 12-15 years of experience in Business Applications support in a Manufacturing environment preferred.

• Preference given to SAP experience, but any ERP system experience is desired.

• Technical Proficiency: Knowledge of software development, databases, business application support, and system integration.

• Project Management: Experience with project methodologies and the ability to manage multiple tasks simultaneously.

• Strong problem-solving skills and the ability to troubleshoot complex issues.

• Excellent communication skills and the ability to work collaboratively with cross-functional teams.

• Primarily office-based with occasional requirements to visit manufacturing sites.

• On-call availability may be required for critical business system issues and emergencies.

• Open to travel as required between the US and Canada, as well as to other Ti sites as per need.

Taghleef is a Drug Free Workplace - Must pass pre-employment drug screen and background check.

Taghleef offers a solid track record of growth and expansion in the food packaging industry as well as a competitive benefits package including paid time off, paid holidays, health/prescription, dental and vision insurance, both short and long-term disability coverage, basic life insurance, additional life insurance amounts available including spouse and dependent child coverage through payroll deductions, flexible spending accounts, company funded heath savings accounts, fitness reimbursement, tuition assistance and 401(k) with a company match.

Taghleef Industries, Inc., is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identify, status as a qualified individual with a disability or any other characteristic protected by law.