Lead Application Support - OFSAA| Thane

To lead the support, maintenance, and enhancement of OFSAA modules and infrastructure, ensuring high availability, performance, and compliance of financial analytics systems used across the organization.

Responsibilities

Managerial Responsibilities:

• Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics.

• Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes.

• Act as liaison between technology and business teams for updates and changes.

• Oversee vendor management, service levels, and performance. Lead incident, change, and problem management.

• Mentor support teams, assign tasks, and conduct training.

• Coordinate with InfoSec for system hardening, penetration testing, and patching.

Functional Responsibilities:

• Monitor system performance and ensure optimal functioning of OFSAA environments.

• Ensure systems meet regulatory and compliance standards (e.g., Basel, IFRS, local regulations).

• Maintain technical documentation, SOPs, and audit trails.

• Participate in internal and external audits related to OFSAA system.

• Collaborate with business/Operations users and IT helpdesk to resolve day-to-day issues.

• Ensure adherence to ITIL standards for incident, change, and problem management.

• Maintain technical documentation including workflows, system processes, and compliance reports.

• Collaborate with InfoSec and audit teams to ensure regulatory compliance.

• Oversee regular system audits, patching, and disaster recovery testing.

• Support DR drill execution as along with surround systems.

• Support for enhancements and production support fixes.

• Support for VAPT mitigation and audit observations (internal, regulatory)

Qualifications

Qualification Needed: MCA/ MTECH/ BTECH

Min Exp: 14 years

Max Exp: 16 years

10+ years of experience in OFSAA application support and IT operations.

Should be having good knowledge in managing OFSAA Support for 3-5 years.

Experience in managing Production and UAT environments.

Certifications (Preferred): Oracle OFSAA, ITIL, PMP