EXL Service

<ul>
<li>Job Description: Knowledge of the function, process and systems</li>
<li>Ability to use the desktop computer systems</li>
<li>Coaching and feedback ability</li>
<li>Strong written and verbal communication</li>
<li>Strong sense of urgency</li>
<li>Knowledge of the US insurance industry</li>
</ul>
Strong data comprehension skills – read and carefully interpret business
<ul>
<li>Responsibilities: Manage teams and ensure service level targets are met</li>
<li>Motivate team members and control attrition</li>
<li>Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements</li>
<li>Provide coaching and feedback to team members to enable them to improve their performance</li>
<li>Assist new hires such that they are productive on the floor in the shortest possible time frame</li>
<li>Handle escalations.</li>
<li>Provide inputs on process and system to the team members.</li>
<li>Client interaction, where required at the level of Supervisors</li>
<li>Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.</li>
<li>Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy</li>
</ul>
Effectively manage queue and balancing of work loads
Qualifications: Graduate

Lead Assistant Manager-Back Office-Policy Administration

Lead Assistant Manager-Back Office-Policy Administration

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