Lead Assistant Manager-Training & Quality

• Training Program Management:

• Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.

• Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.

• Develop comprehensive training modules, presentations, and learning materials based on current procedural terminology (CPT), ICD-10-CM, and HCPCS coding guidelines.

• Ensure training materials and processes reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.

• Training Delivery & Facilitation:

• Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.

• Provide hands-on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.

• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.

• Curriculum Development & Evaluation:

• Collaborate with Subject Matter Experts (SMEs), Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.

• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.

• Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.

• Compliance & Quality Assurance:

• Ensure that all training initiatives comply with HIPAA, OIG, and organizational confidentiality standards.

• Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.

• Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.

• Performance & Reporting:

• Maintain detailed records of training activities, participation, completion rates, and performance outcomes.

• Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.

• Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.

• Ability to identify and interpret strategic and operational training/development needs.

• Demonstrated ability to develop and implement strategic, responsive training and development plans and programs.

• Knowledge of curriculum development and preparation procedures.

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.

• Knowledge of adult learning theory and methodologies.

• Familiarity with professional coding societies and resources.

• Strong oral communication skills and the ability to deliver presentations to large groups.

• Advanced verbal and written communication skills.

• Employee development and performance management skills.

• Experience working with physicians regarding medical coding practices.

• Experience working in team environment and/or developing teams.

• Ability to share knowledge in an effective way that enhances learning and application of new skills.

• > 7 years of experience in coding Auditing, provider coding

• >2 years of experience in training role.

• CPC/CCS/COC certification mandatory

• Excellent knowledge of multispecialty surgery coding including procedural coding, HCPCS coding

• Excellent verbal and written communication

• Experience in Strategic management

• Experience performing new hire trainings

• Experience in project specific training

• Experience handling QA and Training teams

• Experience in training 50 – 100 coding employees

• Strong PC skills; Excel, Word, PowerPoint and internet-based programs

DESIRABLE CRITERIA:

• Auditing experience on multi-specialty
• Trainer experience