Lead – Azure & Technical Operations

We are looking for an experienced Operations Lead to oversee the day-to-day technical operations of a large-scale, cloud-based digital platform. The role will be responsible for ensuring high availability, reliability, security, performance, and scalability while leading a team of technical operations and support professionals.

The successful candidate will have strong experience in cloud operations, Azure/GCP, DevOps, infrastructure, incident management, IT service management, and technical team leadership . You will work closely with engineering, architecture, security, project management, vendors, and business stakeholders to maintain operational excellence and drive continuous improvement.

Key Responsibilities

• Lead day-to-day technical and platform operations , ensuring availability, reliability, and performance.
• Manage and mentor technical operations and support teams.
• Monitor and optimize Microsoft Azure / Google Cloud infrastructure, resources, performance, and costs.
• Establish and manage incident, problem, change, and service management processes.
• Lead response and resolution of critical incidents and service disruptions.
• Develop and maintain disaster recovery, business continuity, and emergency response plans.
• Conduct capacity planning and ensure infrastructure can scale with business requirements.
• Work closely with security and compliance teams to maintain appropriate security controls and standards.
• Identify operational risks and develop mitigation and remediation plans.
• Manage third-party vendors, technology partners, and service providers.
• Drive automation and operational improvements using DevOps and Infrastructure as Code (IaC) practices.
• Maintain technical documentation, operational procedures, architecture information, and runbooks.
• Establish and monitor operational KPIs, SLAs, availability, performance, and service health metrics.
• Prepare regular operational reports and present key issues, risks, and performance indicators to senior management.
• Support operational budgeting, forecasting, and expenditure tracking.
• Promote ITIL and service management best practices across technical operations.
• Collaborate with engineering, solution architecture, project management, security, and business teams on major initiatives.
• Continuously identify opportunities to improve reliability, efficiency, scalability, and operational maturity.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline .
• 8+ years of experience in technical operations, infrastructure, cloud operations, or similar environments, including experience in a leadership capacity.
• Strong hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP) .
• Strong understanding of cloud infrastructure, networking, compute, storage, monitoring, security, and scalability .
• Experience with DevOps practices and Infrastructure as Code (IaC) .
• Strong experience in incident, problem, change, and service management .
• Experience managing critical production environments with high availability requirements.
• Knowledge of disaster recovery, business continuity, backup, and resilience strategies.
• Strong understanding of cybersecurity, cloud security, compliance, and operational risk management.
• Experience with technical monitoring, performance management, capacity planning, and troubleshooting.
• Proven experience leading technical teams and managing multiple priorities.
• Experience managing technology vendors and third-party service providers.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Ability to work effectively in a fast-paced, enterprise technology environment.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert
• Google Cloud Professional Cloud Architect
• ITIL certification
• Relevant DevOps / Cloud certifications