Lead Barista

Hourly Wage ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is position is $20.00 per hour - $25.00 per hour per hour.

Work Hours The work hours for this position are Mon-Fri, 9:00 pm-5:30 am.

Key Purpose Welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.

Success Criteria

• Arrive on time to all shifts
• Proper uniform including non-slip shoes and name tag
• Professional appearance
• Provide outstanding hospitality
• Don’t be afraid to ask for help

Key Areas of Collaboration and Influence

• Supporting the Supervisor with inventory counts
• A strong commitment to guest experience
• Always remember safety first
• Build respectful relationships with all teammates and quests
• Willingness to take directions from the Chef, Front of the House Manager, and Catering Manager
• Build relationships with delivery vendors

Ideal Candidate Experience

• Must have a passion for customer service
• Always have a positive attitude
• Be dependable & reliable
• Ability to communicate effectively
• Knowing your equipment is clean and in good working order
• Ability to keep calm under busy working conditions

Key Accountabilities

• Training and supporting new staff during their transition to the unit.
• Assigning and maintaining cleaning schedules and checklists for shifts.
• Ensuring all baristas adhere to drink recipes and provide accurate orders
• Maintaining proper order-taking processes according to allergen guidance.
• Properly setting up all equipment needed
• Clean & sanitize work and service areas
• Station set to execute guest service / satisfaction
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas
• Order, receive, or stock supplies or retail products
• Operate cash register and be familiar with self-service kiosks
• Maintain product inventory to established levels
• Recognize products; accurately restock & rotate product
• Smile, greet, and serve customers, making them feel welcome
• Complete necessary HACCP to ensure safe temperature control
• Display merchandise in an attractive manner
• Weigh, grind, or pack coffee beans for customers
• Stock, clean and organize coolers in attractive manner
• Label and display signs for all items
• Other duties as assigned
• Must follow all safety rules and actively prevent accidents

Physical Demands & Work Environment

• Ability to lift a minimum of 25 pounds
• Must be able to stand for periods of 7 hours
• Must be able to work under pressure during peak periods of the day
• Must offer outstanding hospitality for their entire shift

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.