Lead Box Office Agent - ACL Live

As a Box Office Lead, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll sell tickets, provide information about upcoming events, and support a team of box office agents. As the ideal candidate, you bring a passion for live music and strong guest service experience to lead daily operations and high-energy show nights, ensuring exceptional service throughout Opry Entertainment Group's portfolio of venues.

• Lead staff and daily operations of the box office. Responsible for opening and closing, in rotation with management.
• Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed.
• Perform in the box office agent role. Model sales and service programs as directed.
• Support employee training by coaching team members and providing hands-on demonstrations of daily responsibilities.
• Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service.
• Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions.
• Organize and maintain supplies. Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.).
• Support labor efficiency, adjusting staff based on business demands.
• Run unbalanced reports at end of day.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required

Experience

• 2+ years' experience in a service environment
• 1+ years' supervisory experience preferred
• Call center or box office/ticketing experience preferred

Knowledge, Skills And Abilities

• Effective written and verbal communication skills
• Attention to detail and organization skills
• Leadership skills required
• Basic computer skills required
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continually use gross motor skills. Continually use bi-manual dexterity and fine motor skills for computer use.

Working Conditions High volume ticketing office in close proximity to others.