Lead Box Office Associate (p/t)

Job Title: Lead Box Office Associate (p/t) Reports to: Ellie Watson, Guest Experience Manager

Pay Rate : $17/hour

Description : Central Square Theater (CST), seeks an experienced Box Office associate to contribute to CST’s exceptional Guest Experience department through the selling and booking of season and single tickets, upkeep of our email and box office systems, and support of our Guest Experience management.

Schedule : 20-25 hours a week, including weekend hours. Mondays are always off, some Tuesdays will have added performances. The schedule below is flexible and can be adjusted when/as needed.

Wednesday through Friday: 3PM – 8PM

Weekends: Saturday, 2PM-8PM, and 11AM-2:30PM on Sundays

Central Square Theater is committed to diversity at all levels: on our stage, in our audience, on our staff, and within our leadership. CST is the oldest female-led professional theater company in New England. We strongly encourage BIPOC and LGBTQ+ candidates to apply. Duties Include Duties and Responsibilities:

• Assist in the selling and booking of tickets for our single ticket holders and season ticket holders using AudienceView – OvationTix.

• Assist in the timely answering of questions or troubleshooting problems for theater goers through our phone, voicemail and email system (Nextiva and Groove respectively).

• Forward emails and voicemails to relevant staff members

• Managing day-of standby waitlists and walkup sales

• Collect and sort physical mail, following necessary procedures for development, and accounts payable.

• Oversee and train the Box Office staff, assisting during walkup

• When working shows, fill out and submit box office reports.

• Ensure box office associates have any needed information relayed to them via notes in groove, or email

• Fill out, and update guests’ accounts and contact information. Maintaining relationships and merging of accounts.

• Assist with various box office related projects as they arise throughout the season.

• Examples include:

• Calling unrenewed season ticket holders

• Making necessary changes within our ticketing system

• Attend FOH meetings throughout the season.

• Other tasks as assigned.

Qualifications

• Customer service experience in patron-facing roles, preferably in a box office, arts, or entertainment environment.
• Ability to communicate clearly and professionally via phone, email, and in person.
• Strong organizational skills and high attention to detail, especially when executing transactions, updating patron data, or preparing reports.
• Ability to work a flexible schedule, including weekends.
• Experience handling/reconciling cash.
• Basic computer knowledge as well as technical proficiency.
• Ability to work independently and under pressure.
• A welcoming and respectful approach to engaging with a diverse range of patrons and colleagues.

To apply, please complete this online form (upload resume & cover letter). About Central Square Theater Central Square Theater is dedicated to the exploration of social justice, science, and feminine perspective through theater. Through award-winning productions, the Catalyst Collaborative@ MIT Science Theater Initiative, and youth development programming – CST creates theater where points of view are heard, perspective shifts, and change can happen.

Created collaboratively 17 years ago by Underground Railway and The Nora Theaters, Central Square Theater is the oldest female-led theater organization in the Greater Boston area, under the leadership of Executive Director Catherine Carr Kelly, Co-Artistic Director Lee Mikeska Gardner, and Director of Education and Community Initiatives Kortney Adams. With a combined history of 50 years of work, CST engages over 35,000 people annually through live performance, rigorous youth education, and community programs.

Central Square Theater Values Bold Stories and Conversations We embrace the power of theater to illuminate the full spectrum of human experience. We boldly tell stories that connect us, inspire joy, and give us the courage to build a better world. Vital and Relevant Our productions and programs are in service to and in partnership with our community–our artists, staff, youth, patrons, donors, neighbors, and partner organizations. We create art that reflects the important issues of our time, encourages shifting perspectives, and educates and empowers community members to embrace change. Anti-Racist and Inclusive We commit to being anti-racist and inclusive, and to dismantling barriers related to (but not limited to) ethnicity, nationality, religion, age, gender identity, sexual orientation, ability, and socioeconomic status. We understand that perfection is not possible and we will make mistakes. We are dedicated to continuous learning and improvement. Integrity We actively build an environment of trust and transparency. We are clear about our values, and take responsibility for living them. We invite our community members to join in holding us accountable.