Lead Case Manager

Job Summary

The Lead Case Manager will provide guidance and support to a case management team of 9 while managing a small case load of clients, (Maximum 10). The Lead Case Manager will work alongside the team to support the enforcement of expectations and to advocate for residents struggling with housing stability. The Lead Case Manager will report to the Program Manager and will assist with data collection, reporting, and audit of client records. Candidate should have case management and clinical experience.

Essential Duties & Responsibilities

• Knowledgeable of department and agency policies to properly inform clients of same
• Provide guidance and support to the Case Management team
• Support staff in conducting home visits as needed
• Can assist team with handling clients with complex needs
• When appropriate, can assist in completing required grant reports
• Provide direct case management services to clients and will manage a small case load
• Completes documentation to meet grant requirements
• Enters data into HMIS regarding client related activities
• Under the guidance and supervision of Program Manager, can assist with data collection for weekly and monthly reports
• Interacts with clients in a professional manner, making sure that appointments are honored or rescheduled if needed, making sure that all information is kept confidential.
• Engages with community partners
• Represents organization at community meetings, events, or other gatherings
• Support the Mission, Values, and Vision of Catholic Charities.
• Performs other duties as assigned by supervisor

Other Duties

• Adhere to policies related to boundaries with and protection of clients
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.

Skills/Qualifications

• Bachelor’s or Master’s degree in social work or a related field of study is preferred but may be substituted by significant relevant work experience.
• Familiarity working with individuals that have experienced long-term homelessness.
• Experience and expertise working with individuals with significant mental health and chemical dependency barriers.
• Strong assessment and care planning skills.
• Excellent interpersonal and communication skills to interact with diverse individuals and to build rapport with clients,
• Effective critical thinking, problem-solving, and team building skills.
• Strong organizational, documentation, and time management skills.
• Proficiency with MS Office suite of products.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Be able to sit for prolonged period.
• Be able to stand, bend, kneel, etc. while performing certain duties/tasks/activities
• Be able to lift, push or pull up to 10 lbs.
• Must be able to work a flexible schedule.

Pay: $61,000.00 - $63,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of non-profit work experience do you have? Have you worked with unsheltered or formally unsheltered individuals, if so, where?
• Do you have HMIS experience?
• How do you organize your day?

Work Location: In person