Lead Case Worker- FT (SL County)

Title: Lead Case Worker

Department: Advocacy Center (Salt Lake County)

Location: Advocacy Center and West Jordan Shelter

Supervisor: Advocacy Center Program Manager

Category: Full time (40 hours per week)

FLSA Status: Non-exempt

Pay: $24.00 - 26.00 per hour, DOE.

Schedule: Generally, Monday – Friday business hours, but flexibility is required to meet with clients according to their availability. The schedule is five (8-hour) shifts per week. Start and end times could range from 800 - 1000 am (start times) and 400 – 700 pm (end times) based on personal preference and the current needs of the Advocacy Center.

GENERAL PURPOSE

The Lead Case Worker supervises Case Workers as they provide services to shelter residents and community clients. They lead and support Case Workers in assisting clients with the development of safety and action plans that foster self-sufficiency and independence. The Lead Case Worker supports the Advocacy Center Program Manager as needed to ensure efficient operation of the Advocacy Center.

This position must be fully trained as a Case Worker. Please see the Case Worker job description for additional information about Case Worker duties.

SVS is a survivor-centered organization where individuals impacted by domestic abuse and sexual violence can realize their own strength, courage, and resilience while on their path to an empowered future.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.

· Monitor and assist caseworkers with documentation in compliance with Family Violence Prevention and Services Act, Victims of Crime Act, and Violence Against Women Act confidentiality mandates.

· Maintain and build professional relationships with community partners to enhance referral process/resources for clients.

· Educate clients on housing programs they may qualify for with SVS and gather required eligibility documentation and provide guidance on housing rights.

· Adhere to the mandatory reporting requirements when working with families to ensure the safety and well-being of their children.

· Attend weekly residential and case management meetings to collaborate with the shelter and clinical teams regarding updates on client safety/progress and departmental/organizational goals.

· Monitor program-funded housing projects to track performance, verify eligibility, and ensure adherence to regulatory and contractual requirements throughout the project lifecycle.

· Supervise staff responsible for program administration, compliance monitoring, reporting, and other core duties associated with housing or community development programs.

· Manage housing contract compliance, such as HOME and TANF, with program requirements. This includes but is not limited to: ensuring compliance with contract requirements and participating in audits.

· Supervise the daily work/needs of Case Workers, such as approval of timesheets/schedule/PTO requests; and act as a mentor providing continuous feedback/guidance/tools/knowledge necessary for their success.

· Create agendas and meeting minutes for the biweekly department meetings; attending domestic violence related community meetings, and housing support meetings with the community.

· Provide direct services to community clients and shelter residents who are survivors that need help navigating resources. Deliver individualized advocacy services that recognize and center each client’s cultural identity, values, and lived experiences; and apply culturally responsive practices to ensure all services and recommendations align with their unique cultural framework.

· Assume responsibility for resolving client questions/concerns at the Advocacy Center.

· Provide clients with case management services, including but not limited to initial needs assessment; advocacy; development of safety and action plans; referral services; and assistance in identifying barriers and resources.

· Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.

· Ensure confidentiality and proper handling of all client and SVS information.

· Maintain professional ethical standards in all relationships and activities and appropriate professional boundaries with clients, employees, volunteers, donors, and vendors.

· Perform CPR and administer First Aid as needed.

OTHER DUTIES & RESPONSIBILITIES

· Perform supervisory duties as a backup when necessary for the ACP Manager.

· Assist ACP Manager with housing grant compliance, documentation, reporting, and auditing as assigned.

· Attend required meetings and training.

· Complete other duties as assigned.

QUALIFICATIONS & SKILLS

· Minimum of one year experience as a Case Worker in social work/services in the field of domestic violence; and/or experience working with families in crisis.

· Ability to lead others and delegate tasks effectively.

· Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within the first year of employment.

· Knowledge/understanding of the definition, dynamics, and causes of domestic violence.

· Ability to demonstrate/utilize compassion, empathy, and respect.

· Ability to work collaboratively with SVS staff from multiple departments, community partners, and clients.

· Ability to communicate effectively and professionally in English.

· Ability to work remotely and/or at community sites with minimal supervision.

· Demonstrate excellent interpersonal skills and ability to work collaboratively.

· Demonstrate excellent organizational skills including the ability to manage client caseloads.

· Demonstrate proficiency with Microsoft Word, Excel, Power Point, SharePoint, Outlook, Vela and other systems used by SVS.

· Achieve and maintain eligible status on Direct Access Clearance System (DACS) Criminal Background Check.

· Obtain First Aid and CPR Certification within initial 30 days of employment and recertify every two years.

· Current Driver’s License and auto insurance required.

PREFERRED QUALIFICATIONS

· Bachelor's degree in human services field or related field, or a current junior/senior college student in social work, behavioral science, or closely related field.

· SSW licensure (or other higher licensure) to sign action plans.

· State of Utah Case Manager Certification.

· One year’s experience in a leadership or training position.

· Two years’ experience providing social services to clients.

· Bilingual English/Spanish fluency.

WORKING CONDITIONS & PHYSICAL DEMANDS

Generally, the work area is an office environment at the Advocacy Center and the Sanctuary. Additionally, this position works in multiple locations, including the Advocacy Center, Sanctuary, and at least one library per week, to provide services to shelter residents and community clients throughout Salt Lake County. This position is responsible for their own transportation to and from various community locations.

This position may allow for limited remote work. Any remote work must be approved by the ACP Manager and approval may change if/when the needs of the organization change.

EQUIPMENT USED

· Operation/use of basic office equipment such as telephone, computer, scanner, and copy machine.

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.

Pay: $24.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person