Lead Centre Manager (Active Ageing Centre)

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Qualifications

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

Other Information

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!