Lead Client Partnerships

Key Responsibilities

1. Client Success Leadership

• Lead, mentor, and manage the Client Success Team to ensure superior client experience across all accounts.
• Drive client onboarding, engagement, delivery, and retention strategies.
• Establish client success KPIs and ensure consistent performance tracking and improvement.
• Serve as the escalation point for key client issues, ensuring swift and effective resolution.

2. Digital Adoption Engagement

• Drive endtoend adoption of the company s wellness digital platforms (mobile app, web dashboards, engagement tools).
• Ensure onboarding of corporate clients onto the wellness app, including activation campaigns and user education.
• Collaborate with marketing and product teams to build digital engagement journeys for employees.
• Monitor app download metrics, active users, and engagement KPIs across client accounts.
• Identify digital adoption barriers and work with product/tech teams to improve user experience.
• Ensure clients receive insights from digital analytics dashboards to demonstrate program impact.

3 Corporate Wellness Program Delivery

• Oversee planning and execution of corporate wellness programs, ensuring alignment with client expectations and organizational goals.
• Collaborate with product, medical, operations, and marketing teams to deliver impactful wellness initiatives.
• Ensure timely implementation, reporting, and performance measurement for all wellness initiatives and corporate engagements.

4. Client Engagement Strategic Account Management

• Build strong relationships with HR leaders, CHROs, business heads, brokers.
• Understand client needs deeply and work with internal teams to deliver tailored solutions.
• Drive upsell and crosssell opportunities by identifying gaps and recommending suitable wellness offerings.

5. Market Mapping Research

• Map opportunities in the corporate wellness, health insurance, government, and PSU sectors.
• Track industry trends, competitor offerings, and regulatory developments.
• Support leadership in building strategies to enhance market penetration and client engagement.
• Leadership Skills: Ability to lead teams, manage conflicts, and drive performance.

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