Lead Client Service Representative

We are seeking a seasoned and compassionate Lead Client Service Representative (CSR) with proven veterinary front-desk experience and leadership skills to join Seven Hills Pet Hospital. This role is designed for a confident, service-driven professional who excels in a fast-paced medical environment, leads by example, and is committed to delivering a consistently exceptional client experience at every interaction. This is a full-time position.

What We Offer

• Competitive compensation based on experience, $17-20/hour
• Opportunities for professional growth and leadership development
• A supportive, team-oriented work environment
• Employee pet care benefits and discounts
• Group health, dental, and vision insurance with company contribution
• 401(k) with company matching
• Paid time off

Position Summary

The Lead CSR serves as the primary support and resource for the Client Service team while working closely with hospital leadership, veterinarians, and technicians to ensure smooth daily operations at the front desk. This role combines hands-on client service with leadership responsibilities, coaching, and accountability.

Key Responsibilities

• Connect patients to doctors
• Lead and support the Client Service team to deliver consistent, high-quality client experiences
• Serve as a role model for professionalism, empathy, and hospital standards
• Assist with training, onboarding, and mentoring new CSRs
• Support scheduling, coverage coordination, and workflow efficiency at the front desk
• Address client concerns and assist with service recovery when needed
• Maintain accurate medical records, client communication, and payment processing
• Collaborate with hospital leadership to improve processes and client service outcomes
• Uphold hospital policies, procedures, and culture

Qualifications

• 1-2 years of experience as a Client Service Representative in a veterinary or medical setting (veterinary preferred)
• Previous leadership, training, or supervisory experience strongly preferred
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask and remain calm in a busy, emotionally charged environment
• Strong computer skills and experience with practice management software
• A positive attitude, strong work ethic, and commitment to teamwork

If you are a motivated leader who is passionate about client service and animal care, we would love to hear from you.

Apply today to join a team dedicated to excellence in veterinary medicine and client experience.