Lead Client Services Associate

JOB SUMMARY:

The Lead Client Services position assists the Financial Advisor with various administrative tasks and provides clients with quality service. This position interacts daily on the phone and in person with prospective and existing clients, including handling basic inquiries. The Lead CSA will also support the growth and development of fellow Client Services Associates on the team. This position will have routine contact with internal and external customers required to obtain, clarify or provide facts and information while sustaining a professional image. This in-office role provides excellent support to team members and clients while demonstrating the company values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:

• Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries
• Create and maintain records and files, including opening and closing all accounts and assisting with account maintenance
• Oversee training, development, and oversight of the Client Services Associates
• Support the Director of Operations to ensure consistency and review performance of Client Services Associates
• Maintain databases and create reports using the Client Relationship Management platform
• Transcribe and prepare correspondence
• Request compliance approval for bulk client communications
• Receive cross-training and assist with other operational functions as required
• Execute and assist with trades, annuities, cashiering, and money movements
• Generate reports for Advisor and Team
• Regular and timely attendance is required
• Generate birthday card reports and prepare cards for signing and mailing
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• Bachelor’s degree required
• 5 years of experience in a Registered Independent Advisory (RIA) as a Client Services Associate or performing similar responsibilities
• Series 65 OR Series 7/Series 66 preferred, but not required
• Proficient in Microsoft Office Suite and video conferencing systems
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• Effective oral and written communication skills and excellent interpersonal skills
• Attention to detail, critical thinker and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Ability and willingness to move with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self- starter with a strong desire to exceed expectations and capable of supporting a team
• Maintains confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives.
• Willing to grow and be challenged
• Attend training as requested

PHYSICAL DEMANDS:

• Ability to work in a traditional professional office setting or remote equivalent
• Prolonged periods of sitting at a desk and working on a computer
• Advanced computer skills and ability to effectively operate computer equipment, software systems and databases
• Ability to efficiently operate all job-related office equipment
• Ability to communicate via telephone, computer and work in virtual teams
• Must be able to lift up to 15 pounds at a time
• Ability to travel using personal vehicle to other office locations as needed

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department.

SageSpring Wealth affirms our commitment to make reasonable accommodations for employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.