Lead Client Services Coordinator, Night Shift (ICT_TECH CB_2026_05)

The Role

• Analysis and interpretation of licencing requirements
• Finding Solutions to complex and bespoke liceencing requests
• Be the first point of contact for clients on queries relating to software licencing, billing and contract renewals
• Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices 
• Leading a small group with responsibility for a subset of high value clients
• Drafting quotations for new and additional licence requests

The Requirements

• Proven track record of handling complex queries and tasks in a pressurised environment
• Excellent attention to detail with the ability to accurately review the quality of own output.
• Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
• Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
• Experience in interpreting legal contracts
• Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
• Strong verbal and written communication skills.
• Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work for yourself and your team.
• At least 2 years experience in leading a team. To be able to multitask on  adaily basis and help your team and others in a fast paced enviornment 
• Strong IT skills with an aptitude for easily learning new IT systems and computer skills.
• An eye for detail and excellence
• Proven to be an effective team member to Lead their own team as well as other parts of the business.

WTW is an Equal Opportunity Employer