Lead Clinical Coordinator

Company Description Merrimack Health is the first regional health care system serving the Merrimack Valley, with care and services guided by the needs of patients and the teams who support them. The system includes hospitals in Lawrence, Haverhill, and Methuen, along with a broad network of community-based physician practices across Massachusetts and Southern New Hampshire. Merrimack Health is recognized for excellence in heart care, maternal and child health, orthopedics, surgical care, trauma and emergency services, and outpatient programs. Team members are part of a mission-driven organization that delivers trusted, compassionate, and high-quality care close to home for diverse communities.

Role Description The Lead Clinical Coordinator at Lawrence Hospital is a full-time, hybrid role based in Lawrence, MA, with the flexibility to perform some responsibilities from home. This role coordinates daily clinical operations, including patient flow, scheduling, and resource allocation to ensure safe, efficient, and timely care. The Lead Clinical Coordinator serves as a primary point of contact for clinical teams, supports staff with problem-solving, and helps standardize workflows in alignment with hospital policies and regulatory requirements. Key responsibilities include monitoring quality and safety metrics, facilitating communication between providers and departments, and assisting with onboarding and training of clinical staff. The position also involves documentation review, participation in interdisciplinary meetings, and contributing to process improvement initiatives that enhance patient and staff experiences.

Qualifications

• Demonstrated experience in clinical coordination, care management, or nursing leadership within an acute care or hospital setting.
• Strong skills in patient flow management, scheduling, and resource planning to support high-quality, efficient care delivery.
• Proficiency in electronic health records (EHR) systems, clinical documentation, and basic data reporting for quality and compliance purposes.
• Effective communication, collaboration, and conflict resolution skills for working with multidisciplinary teams, patients, and families.
• Solid organizational and time-management skills, with the ability to prioritize multiple tasks and adapt to changing clinical needs.
• Knowledge of healthcare regulations, hospital policies, and clinical safety standards relevant to inpatient and outpatient care.
• Ability to mentor, guide, and support clinical staff, including participation in training, orientation, and performance feedback.
• Associate’s or Bachelor’s degree in Nursing or a related health discipline; active clinical license in Massachusetts preferred or required depending on background.
• Previous experience in a lead or supervisory role in a hospital or health system environment strongly preferred.
• Commitment to culturally competent, inclusive, and patient-centered care for diverse communities in the Merrimack Valley.