Lead Clinical Coordinator

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Copa Health is seeking a Lead Clinical Coordinator to partner with the Clinical Director and Site Administrator, provides support and training to Clinical Coordinators and their teams within assigned location, and other locations as applicable. Acts as a designee for Site Administrator and Clinical Director in variety of ways including support in monitoring deliverables, coverage in meetings, and coordination with internal and external stakeholders. Provides clinical and administrative supervision, clinical oversight, training and mentoring for assigned clinical staff and teams. Ensures clinical quality and engagement standards are met or exceeded by direct reports. Ensures that assessments and integrated service plans are developed and implemented for each participant assigned to their respective team.

Key Responsibilities

• Leads recruitment and hiring efforts at assigned location in conjunction with Site Administrator and People First Team.
• Provides coverage across clinical teams for vacancies, scheduled time-off, etc. dependent on business need.
• Provides training and support for other Clinical Coordinators, or various staff across outpatient locations dependent on business need.
• Works with People First Team, Learning and Development, and site leadership to streamline, implement, or improve effective processes related to onboarding and training of new hires
• Provides and documents administrative supervision, consultation, and mentoring of daily clinical operations for direct reports ensuring that the behavioral needs of recipients are being met and that services are delivered as outlined in each participant’s Comprehensive Assessment/Integrated Service Plan and/or Recovery Plan.
• With the support of the Site Administrator, monitors all direct costs incurred and efficiency of spending for programs. Contributes to ensuring that the programs operate within the established fiscal budget and provide input to management for annual budget preparation for programs.
• Monitors population on civil or criminal Court Ordered Treatment (COT) to ensure that participants and teams are adherent to all terms of the court order. Prepares monthly COT report and submits to Clinical Director. Ensure that line staff communicate with courts as required either in person or written reports and that such communication is consistent with the assessments, Integrated Service Plans, and team recommendations for the participants.
• Available on-call 24 hours/day, 7 days/week unless otherwise scheduled as part of a rotation or in event of a scheduled absence in which coverage is required.
• Brings to the attention of the Clinical Director and Program Director any unmet service needs identified by line staff in the recovery plan/treatment planning process and assists line staff in identifying interim services available to meet behavioral health recipients’ needs.

Qualifications

• Bachelor’s degree in behavioral health or related field and a minimum of three (3) years of behavioral health work experience OR
• An equivalent combination of education and experience of HS/GED and seven (7) years of behavioral health work experience is acceptable.
• Minimum of one (1) year of supervisory/managerial experience required (Preferred as a Clinical Coordinator)
• Bilingual (English/Spanish) preferred
• Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire
• Must have valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.