Lead - Cloud DevOps 3

Job Title - Cloud DevOps Lead – Specialist - ACS SONG Management Level: Level 9 - Specialist Location: Kochi Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence Experience: 5–8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role Educational Qualification: Graduation Job Summary As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on-premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client-facing technical advisor by identifying improvement opportunities and presenting clear, value-focused proposals that strengthen reliability, efficiency, security, and cost effectiveness.

Roles And Responsibilities

• Lead day-to-day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team.
• Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities.
• Develop and present evidence-based technical improvement proposals, including the current-state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution.
• Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments.
• Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root-cause analysis and preventive actions.
• Govern problem, change, release, service-request, and configuration-management activities in line with service-level agreements and operational controls.
• Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance.
• Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution.
• Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting practices.
• Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure.
• Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross-platform issues and deliver technical improvements.
• Maintain technical documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews.
• Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives.
• Participate in the on-call rotation and ensure effective shift handovers, escalation paths, and operational coverage.