Lead CMA

Job Summary:
The Lead Certified Medical Assistant (Lead CMA) supports daily back-office clinical operations and serves as the primary resource for the Medical Assistant team. This role ensures exceptional patient experience, efficient clinical workflow, and adherence to organizational policies, compliance requirements, and quality metrics. The Lead CMA provides real-time clinical and operational coaching, assists with onboarding and training, troubleshoots patient or workflow concerns, and collaborates closely with providers, front-office staff, referral coordinators, medical records, and leadership to maintain smooth clinic flow and high-quality patient care.

• Schedule patient appointments in accordance with departmental policy and
  procedure.
• Ensure Medical Assistants follow all clinical workflows, documentation standards, and
  compliance requirements (OSHA, Joint Commission, HEDIS, PHI/HIPAA).
• Support MAs with rooming, vitals, clinical documentation, and point-of-care testing during
  high-volume periods.
• Monitor accuracy of blood pressure readings, repeat BPs when required, and ensure proper
  documentation of provider responses.
• Ensure timely chart prepping and alignment with provider preferences.
• Assist with resolving patient concerns in collaboration with providers and supervisors.
• Ensure proper management of STAT patient needs, high-acuity concerns, and triage
  escalations.
• Oversee vaccine workflows, including inventory, documentation, cold chain compliance, and
  CAIR entry.
• Oversee the Vaccines for Children Program as the Vaccine Coordinator encompassing all
  requirements related to the role.
• Monitor daily clinic flow to ensure efficiency and reduce patient wait times.
• Coordinate MA assignments and room coverage; adjust staffing based on operational
  needs.
• Ensure exam rooms are fully stocked and standardized across all rooms and
  providers.
• Oversee cleanliness, infection control practices, and equipment readiness.
• Support HEDIS, HCC, and quality-measure workflows (e.g., ER follow-up, care
  gaps, screenings).
• Assist with coordination of provider schedules as it relates to back-office readiness
  and patient flow.
• Serve as the primary point of contact for MA questions, clinical guidance, and
  problem-solving.
• Provide real-time coaching and feedback to improve performance, professionalism,
  and compliance.
• Participate in interviews, hiring recommendations, and onboarding of new MAs.
• Train new and existing MAs on workflows, clinical competencies, and organizational
  expectations.
• Promote teamwork, accountability, and a patient-centered culture across the
  department.
• Assist in resolving informal performance or workflow issues; escalate when
  appropriate.
• Ensure adherence to all compliance standards, including medication management,
  infection control, PPE usage, sharps safety, and emergency procedures.
• Participate in internal audits and ensure MA completion of compliance logs (fridge
  temps, crash cart checks, equipment maintenance, etc.).
• Support fire drills, mock audits, and readiness checks for regulatory surveys.
• Report safety concerns, incidents, or workflow risks to leadership promptly.
• Assist with developing and updating departmental workflows, SOPs, checklists, and
  competency guides.
• Track MA performance trends and provide recommendations for training or
  workflow changes.
• Participate in daily huddles, staff meetings, and quality initiatives.
• Support communication between MAs, providers, leadership, and other departments
  (IT, Referrals, Case Management, etc.).

Requirements:

• Education: High School diploma or equivalent.
• Education: Graduated from an accredited Certified Medical Assisting Program
• Licensure: Certified Medical Assistant
• Experience: Minimum 3-5 years of experience in an outpatient clinical setting,
  preferably primary care.
• Knowledge: Prior lead, trainer, or supervisory experience preferred.
• Skills: Demonstrated ability to lead, coach, and support staff.
• Skills: Strong leadership and team-building skills.
• Skills: Ability to multitask in a fast-paced, high-volume environment.
• Skills: High attention to detail, accuracy, and professionalism.
• Skills: Ability to utilize computers, computer software/applications, and Microsoft
  Office applications(Word, Outlook, Power Point, Visio, etc.)
• Skills: Ability to manage time effectively to meet established deadlines
• Skills: Ability to effectively communicate with individuals within all levels of the
  organization, patients providers, vendors and others.
• Skills: Ability to utilize Electronic Medical Records (EMR), preferred
• Skills: Ability to problem-solve and remain calm under pressure.
• Skills: Strong knowledge of clinical compliance standards (OSHA, HIPAA, Joint
  Commission).
• Other: Position will be on-site

Compensation: $25.00-$26.00