Lead

Role Overview:

As Manager Digital Enablement & Workflow Automation, you will be responsible for driving operational efficiencies through smart, tech-enabled process design. You will collaborate closely with operations and product teams to identify automation opportunities, implement digital solutions, and ensure adoption across clinical support functions. A key focus of this role will be AI solutioning—specifically architecting, prototyping, and overseeing the development of applications built on OpenAI models to solve complex workflow challenges.

Key Responsibilities:

• Work with process owners to identify inefficiencies and areas ripe for automation or tech enablement.
• Architect end-to-end AI solutions, translating business operational gaps into technical requirements for engineering teams leveraging OpenAI APIs (e.g., GPT models, Embeddings, Assistants API).
• Translate business needs into detailed requirements and work with product/engineering teams to implement solutions.
• Lead pilots, rollouts, and change management for new tools and workflows.
• Monitor impact metrics (TAT, accuracy, FTE productivity) and ensure ROI of deployed solutions.
• Develop SOPs and training materials to support smooth adoption of new processes.
• Stay updated on automation trends (RPA, low-code/no-code platforms, AI tools) and recommend applications.

Key Requirements:

• 6–9 years of experience in healthcare operations, business process management, or healthcare IT.
• Hands-on exposure to development and solutioning using OpenAI models, including an understanding of prompt engineering
• Exposure to digital transformation projects in healthcare services is a strong plus.
• Excellent analytical and problem-solving skills.
• Experience with workflow tools (e.g., Appian, UiPath, Power Automate) preferred.
• Strong communication and stakeholder management capabilities.
• Bachelor’s degree in Computer Science, IT, Life Sciences, or a related field.