Status: Non-Exempt

MISSION CONTRIBUTION:

To ensure the efficient and cost-effective operation of the DGR through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

FUNCTION:

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

SPECIFIC DUTIES:

• Ensures world-class customer service.

• Opens and closes DGR as required including assigning POS drawers, providing change for cashiers.

• Ensures loss prevention and risk management policies and procedures.

• Ensures a neat, clean, organized, and safe facility.

• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.

• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.

• Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required.

• Performs assigned duties within the framework of our Guiding Principles:

  • We are committed to providing world-class customer service to all of our customers.
  • We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team.
  • Donors should be greeted in 10 seconds.
  • We are committed to a full store with full inventory.
  • Every time we touch a donation, something good should happen to it.
  • All donations should be processed within 24 hours.
  • If you have a pile, you have a problem.
  • Hard goods should be priority processed.
  • Material handling equipment is for moving donations, not storage.
  • Don’t fall in love with your donations… rotation is critical to success.
  • Donor Value should increase.
  • Profits should increase.

• May be asked to participate in activities outside of Goodwill.

• Attends in-service and related training as assigned

• Performs other duties as assigned

QUALIFICATIONS:

• High school diploma or G.E.D. preferred
• Prior experience in a retail environment preferred
• 6 months Cashiering experience preferred
• Good interpersonal skills and customer service
• Ability to perform the essential functions with or without accommodation
• Ability to develop and maintain effective working relationship with team leader, team members, customers and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

SPECIAL REQUIREMENTS:

• Must be willing and able to work evenings and weekends, on a rotating schedule or work schedule based on business needs

PHYSICAL REQUIREMENTS:

• Able to stand, bend and reach.
  • Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.

CRITICAL PERFORMANCE FACTORS (CPF)

• PRIDE

• Safety – DGR Safety metric score

• Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

• Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)

• Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)

• Transaction Value (Location vs individual)

• Change round up as a % of transactions (30% and higher than previous year)

• Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)

• Accuracy of register input

• Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)