Lead

Company Description Banana Republic is a global apparel and accessories brand offering modern, versatile classics for a life in motion, including clothing, eyewear, jewelry, shoes, handbags, and fragrances. Founded in San Francisco, the brand operates around 700 company-owned and franchise retail locations worldwide and is proudly part of Gap Inc., alongside Gap, Old Navy, and Athleta. Banana Republic is committed to supporting its communities through employee volunteer outreach programs and thousands of donated hours. The company invests in its teams with structured onboarding, stretch assignments, mentoring, coaching, global opportunities, and competitive benefits such as medical coverage, 401(k) match, an Employee Stock Purchase Plan, and charitable contribution matching. Applicants passionate about fashion and the Banana Republic brand are encouraged to explore opportunities at jobs.bananarepublic.com.

Role Description The Lead role at Banana Republic in Pottstown, PA is a full-time, on-site position responsible for supporting store leadership and driving an engaging, customer-focused environment. The Lead will guide and coach team members on daily sales floor execution, customer service standards, product presentation, and adherence to brand guidelines. This role oversees key store processes such as opening and closing procedures, cash handling, replenishment, and maintaining visual and operational standards. The Lead collaborates with management to achieve sales goals, supports training and onboarding of new team members, and helps ensure a safe, inclusive, and efficient workplace. The position requires consistent presence on the sales floor, modeling brand values and delivering a positive experience for customers and colleagues.

Qualifications

• Retail leadership experience with skills in team coordination, delegation, and coaching to support daily store operations and performance.
• Customer service and sales skills, including the ability to build rapport, handle inquiries and concerns, and contribute to achieving store sales targets.
• Operational and organizational abilities such as cash handling, time management, inventory support, and following store policies and procedures.
• Communication and collaboration skills to work effectively with diverse team members, provide clear direction, and support a respectful, inclusive environment.
• Basic computer literacy and comfort with point-of-sale systems and standard retail technology; ability to learn new tools and processes quickly.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by retail business needs.
• Prior apparel or fashion retail experience is preferred; interest in style, trends, and Banana Republic products is highly beneficial.
• High school diploma or equivalent preferred; ongoing commitment to learning and professional growth within Gap Inc. brands.