Lead CNA Concierge

Lead CNA / Concierge

We are looking for an outgoing, organized, and compassionate Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility.

What You'll Do

• Monitor upcoming admissions and ensure rooms are ready before arrival
• Greet new residents and families and help get them settled
• Obtain admission weights and vital signs
• Unpack/organize belongings and complete inventory sheets
• Complete Admission Agreement Packets
• Perform admission "tuck-ins" and ensure residents are comfortable
• Complete resident check-ins at 24, 48 & 72 hours, then weekly
• Identify concerns and communicate them quickly to the appropriate department
• Provide facility tours to prospective residents and families
• Assist Social Services with resident needs and miscellaneous tasks

What We're Looking For

• Current CNA certification
• Excellent customer service and communication skills
• Organized, dependable, and comfortable working independently
• Working knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverage
• Basic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverage
• Comfortable communicating with residents and families about general insurance/admission questions and knowing when to escalate questions to Business Office or leadership
• Someone who is proactive, personable, and genuinely enjoys making residents feel welcome

The goal is simple: Every new resident should feel like we were expecting them, their room was ready for them, and they have someone checking in to make sure their transition goes smoothly.