Lead-COE

Role Purpose To establish and lead a Centre of Excellence (CoE) within the Credit function by creating a dedicated support structure (Credit + Technical), driving automation initiatives, enhancing operational efficiency, and enabling data-driven decision-making across the Credit ecosystem. This role will act as a strategic anchor for business-led projects , ensuring execution discipline, measurable outcomes, and pan-India adoption.

Key Responsibilities 1. CoE Setup & Structural Alignment

• Create and manage a dedicated support framework for Credit and Technical verticals aligned with Product and Business teams.
• Act as a single point of contact (SPOC) for automation, process improvement, and transformation initiatives within Credit.
• Build scalable processes and frameworks to standardize operations across regions.

2. Project Management & Execution

• Drive end-to-end execution of automation and efficiency-enhancement projects.
• Define clear project timelines, milestones, and deliverables; ensure adherence through structured governance.
• Partner with Product, Technology, and Business teams to ensure seamless project rollout.

3. Automation & Process Improvement

• Identify opportunity areas within Credit processes (e.g., underwriting, TAT reduction, policy adherence).
• Translate business challenges into actionable automation / digitization initiatives.
• Continuously assess process gaps and implement solutions for efficiency, accuracy, and scalability.

4. KPI Development & Performance Tracking

• Develop and implement KPIs and measurement frameworks to track effectiveness of initiatives.
• Ensure availability, accuracy, and consistency of data points across systems.
• Monitor adoption across pan-India teams and drive corrective actions where required.

5. Adoption & Change Management

• Drive organization-wide adoption of initiatives through structured communication and training.
• Ensure consistent usage and behavioral alignment across regional teams.
• Track adoption metrics and derive insights to improve implementation effectiveness.

6. Stakeholder Collaboration

• Collaborate closely with:

• Credit leadership

• Business teams

• Product & Technology teams

• Operations & Risk stakeholders

• Ensure alignment between strategic goals and execution priorities.

• Influence stakeholders to drive transformation initiatives effectively.

7. Delivery & Governance

• Ensure timely delivery of all projects with measurable outcomes.
• Establish governance mechanisms including review cadences, dashboards, and escalation protocols.
• Present regular updates to senior leadership with insights on progress, risks, and outcomes.