Lead Contents Technician

Position Overview

The Lead Contents Technician supports Kustom’s contents restoration operations by leading and performing the cleaning, handling, inventory, pack-out, storage, and restoration of residential and commercial contents impacted by water, fire, wind, mold, or other property loss events. This role is responsible for helping protect customers’ belongings with care, accuracy, and professionalism while supporting efficient job execution, clear documentation, and a positive customer experience.

This position requires hands-on field work, attention to detail, strong communication, and the ability to support team members while following established company procedures, safety standards, and job-specific direction. The Lead Contents Technician is expected to work with speed, excellence, and compassion while helping customers recover during stressful and often disruptive circumstances.

Key Responsibilities

The Lead Contents Technician will perform the following duties, along with any additional responsibilities as assigned by management based on business needs:

Contents Restoration & Cleaning: Follow established procedures for cleaning structures, contents, and customers’ possessions; perform content cleaning, deodorization, and restorative cleaning for items affected by smoke, water, mold, wind, or other damage; thoroughly clean smoke residue from contents and structures; perform heavy cleaning duties, including cleaning floors, washing walls and glass, and removing debris; provide post-construction cleaning to prepare properties for occupancy; and support restorative structural drying, cleaning, and deodorization activities as directed.

Pack-Out, Inventory & Documentation: Pack and unpack customers’ property in a secure and careful manner to help prevent damage to belongings and structures; photograph, inventory, and document restorable and non-restorable items with accuracy and attention to detail; maintain photo and descriptive logs in iCat or other company-approved systems; assist with detailed itemization and documentation to support claims, job tracking, and customer communication; and transport content items from job sites to storage or cleaning facilities as directed by the Contents Manager.

Jobsite Execution & Team Support: Perform assigned work in a timely manner and meet established deadlines; maintain clean, organized work areas and securely store equipment and supplies when not in use; monitor consumable material stock and communicate supply needs appropriately; monitor the safety, security, efficiency, and appearance of company vehicles and jobsites; participate in an on-call schedule for after-hours service calls; and assist with estimating support in Xactimate and Symbility, as needed and within role expectations.

Customer & Internal Communication: Interact professionally and compassionately with customers during contents restoration activities; relay relevant job information to the Contents Manager, Project Managers, Superintendents, and other team members when appropriate; communicate issues, delays, supply needs, customer concerns, or jobsite risks in a timely manner; and represent Kustom in a professional manner while demonstrating care for customers and their belongings.

Competencies & Skills

Customer Care: Demonstrates compassion, professionalism, and respect when working with customers during stressful property loss situations.

Attention to Detail: Accurately photographs, inventories, documents, cleans, and handles customer belongings.

Speed with Quality: Works efficiently while maintaining high standards of care, safety, and workmanship.

Team Collaboration: Works effectively with Contents, Mitigation, Reconstruction, and Operations team members.

Safety Mindset: Follows company procedures, uses tools and equipment safely, and maintains awareness of jobsite conditions.

Accountability: Takes ownership of assigned work, meets deadlines, and communicates proactively.

Adaptability: Adjusts to changing jobsite needs, customer situations, schedules, and emergency response requirements.

Qualifications

• Minimum of one year of experience in cleaning, contents restoration, general labor, moving, warehouse, or a related hands-on role.

• High school diploma or general education degree (GED) required.

• Prior experience in emergency restoration, water damage, warehouse operations, or moving services is highly preferred.

• Ability to work independently and as part of a team.

• Ability to follow established procedures and complete accurate documentation.

• Eligible to operate a vehicle in accordance with company policy.

• Ability to participate in after-hours, weekend, evening, or on-call work as business needs require.

Physical Requirements & Work Conditions

• Ability to lift and carry up to 50 pounds.

• Ability to safely use hand and power tools.

• Ability to perform labor-intensive work, including bending, walking, pulling, pushing, standing, lifting, and other physical activities for extended periods.

• Ability to occasionally climb ladders and work in or around overhead structures.

• Ability to work in hot, cold, humid, dusty, wet, or otherwise challenging conditions.

• Ability to drive to customer locations, company facilities, and job sites as needed.

• Ability to participate in occasional overnight travel, weekend work, evening work, and after-hours response when required.

• Exposure to outdoor conditions, including inclement weather.

• Ability to work in construction, restoration, warehouse, storage, and customer property environments.

• Noise levels may range from moderate to high; hearing protection may be required as needed.

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Competitive Compensation - Paid weekly
• Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
• Real Career Growth -Training, mentorship, and advancement opportunities to move into roles across the company