Lead Craftsman

Overview

Ace Handyman Services is seeking a Lead Craftsman to lead our local operations through a unique, hands-on hybrid role. This position is designed for an experienced multi-trade professional who wants the best of both worlds: the opportunity to drive business growth through sales, estimating, and customer management, alongside the active, satisfying work of completing high-quality craftsman projects in the field.

If you have deep expertise in home repairs, a knack for talking with customers, and the organizational skills to run day-to-day operations, this role offers a clear path to leadership without losing touch with the trade you love. You will help build our local reputation, ensure project quality, and lead by example both in the office and on the job site.

What Success Looks Like

Your time will be balanced between administrative business development and on-site trade work. Success in this role means managing this balance efficiently so that projects are estimated accurately, completed to high standards, and customers receive seamless service from start to finish.

Day-to-Day Responsibilities

• Sales and Estimating: Respond to customer inquiries, evaluate project scopes, and produce accurate labor and material estimates for residential and light commercial repairs.
• On-Site Craftsmanship: Perform a variety of mid-level home repairs, carpentry, drywall patching, tiling, minor plumbing, and electrical work.
• Customer Relations: Act as the primary point of contact for clients, ensuring clear communication, setting expectations, and resolving any project adjustments on the fly.
• Operational Coordination: Organize job schedules, source necessary materials, and manage project workflows to ensure timely completion.

Long-Term Goals

• Build a consistent pipeline of repeat and referred business through excellent customer service and precise estimating.
• Maintain high quality-control standards across all completed jobs, resulting in strong online reviews and customer loyalty.
• Establish efficient operational habits that allow the business to scale, potentially leading to the hiring and management of additional field craftsmen.

Position Requirements

We believe in hiring for practical capability and proven reliability. The requirements below are essential to performing the job effectively from day one.

Must-Have Qualifications

• Multi-Trade Expertise: At least 5 years of professional experience in home maintenance, remodeling, or general contracting. You must be highly skilled in carpentry, drywall, and general home repairs.
• Estimation or Sales Experience: Prior experience assessing job sites, calculating material and labor costs, and presenting quotes to customers.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain technical details clearly to homeowners.
• Tools and Transportation: Possession of a reliable work vehicle (such as a truck or van) and a comprehensive set of standard hand and power tools.
• Licensing: A valid driver's license and a clean driving record.
• Tech Literacy: Comfort using smartphones and tablets for scheduling, dispatching, and estimating software.

Nice-to-Have Qualifications

• Prior experience running your own small contracting business or working as a project manager in residential construction.
• Prior experience soliciting property managers and other commercial trades for new projects.

Join Our Team

At Ace Handyman Services, we respect our craftsmen and value the leadership it takes to run a successful operation. We provide a supportive environment, steady year-round work, and the autonomy to manage your schedule effectively. If you are ready to transition into a role that utilizes both your trade skills and your business acumen, we encourage you to apply today.