Lead Credentialing Program Assistant

Summary The Lead Credentialing Program Assistant serves as the C&P specialist providing oversight and input regarding compliance with VHA policies - directives - memos - notices - The Joint Commission (TJC) standards - recommendations by the Office of Inspector General (OIG) and Government Accountability Office (GAO) and other internal or external auditors and reviewers as appropriate.

Qualifications To qualify for this position - applicants must meet all requirements within 30 days of the closing date of this announcement - 10/19/2026. You may qualify based on your specialized experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Experience leading and mentoring a team - including assigning - monitoring - and reviewing work of specialized staff. Providing training - coaching - and team-building to foster cohesive and high-performing teams. Experience conducting internal audits - reviews - and quality assurance activities within C&P or similar healthcare administration settings. Analyzing and interpreting program data - including report card data and audit results - and presenting findings using statistical - graphical - and narrative reports. Managing database entries and reviewing documentation for accuracy - compliance - and process optimization. Preparing and delivering analytical reports and recommendations in a clear - actionable format. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Duties and responsibilities: Serves as lead specialist over a group of C&P Specialists
• Responsible for assigning - monitoring - and reviewing the work performed by subordinate team members
• Ensures that the organization's mission and vision are communicated to the team and integrated into the team's goals - work plans - and work products
• Articulates and communicates to the team the assignment - project - problem to be solved - actionable events - milestones - and deadlines
• Identifies - distributes - and balances workload and tasks among employees in accordance with established workflow - skill level and/or occupational specialization and adjusting to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks
• Provides advice on work methods - practices - and procedures - and assists the team and/or individual members in identifying the parameters of a viable solution
• Responsible for ensuring quality assurance in the VAMC's C&P program
• Participates in policy and decision-making initiatives with the C&P manager at the VAMC and continuously develops a greater understanding of regulatory and policy requirements - quality assurance methodologies as well as best practices
• Utilizes evaluation results to make suggestions and improve organization/program performance
• Validates processes to the C&P manager that are working efficiently and according to plan to identify dysfunctional process issues as early as possible during the implementation phase
• Serves as a consultant and provides guidance to VAMC leadership and C&P Office Specialists on all matters pertaining to the facility's C&P program including credentialing - privileging - scope of practices - MOUs VA Memorandums
• VHA requirements - Handbooks - Directives and Policies and TJC Standards
• Work Schedule: Monday-Friday 7:30am-4:00pm PST Compressed/Flexible: Authorized Virtual: This is not a virtual position
• Position Description/PD#: Lead Credentialing Program Assistant/PD21876-A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized