Lead Customer Advisor

MariMed is a multi-state cannabis operator in the United States, dedicated to improving lives every day through our high- quality products, our actions, and our values. We develop, own and manage seed to sale state-licensed, state-of-the-art, regulatory-compliant facilities for the cultivation, production and dispensing of medical and adult-use cannabis. Our award-winning portfolio of trusted cannabis brands, crafted with quality and innovation, are recognized and loved by consumers across the country. With a commitment to excellence, MariMed continues to drive growth and set new standards in the cannabis industry.

Are you interested in a career in the Cannabis Industry? Come get started with us! Come join our team as a Lead Patient Advisors at Panacea Wellness.

Our Lead Patient Advisors work to develop and maintain rapport with our customers, vendors, service providers and staff. They are knowledgeable and can communicate the effects of different types of cannabis to customers clearly and effectively. Lead Patient Advisors maintain compliance with all state and company regulations, polies and procedures. Additionally, they make sure customers concerns and questions are solved and answered promptly and efficiently and communicate customers’ requests and/or problems to management as needed. In addition to the duties of a Patient Advisor the Lead Patient Advisor provides training to new employees and is the point person for questions for the Patient Advisor team members.

• Train new hires on the roles and responsibilities of a Patient Advisor
• Direct daily activities and focus for the team of Patient Advisors
• Point person for Patient Advisors while on shift/on floor
• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
• Utilize POS system to review inventory, checkout customers, and conduct returns and exchanges.
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant
• Perform other duties as requested by management
• Must be at least 21 years of age, as required by applicable cannabis regulations.
• Must be able to successfully complete all required background checks and satisfy applicable state cannabis regulatory requirements for employment.
• Ability to lift up to 75 lbs. and push/pull up to 100 lbs.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Retail sales: 1 year (Preferred)
• Cannabis Retail: 1 year (Preferred)

Work Location: In person