Lead Customer Service Representative

We are PL Cold! With more than 30 years of experience, Progressive Logistics has grown our expertise in cold and frozen food storage and logistics. We have expanded from dry storage, to our very first cold storage building.

We’re looking for a full-time lead account representative. The ideal candidate is someone who’s outgoing, hard-working, stays focused and organized and willing to work in a fast-paced environment.

This position will be a Tuesday- Saturday, 12pm - 8pm shift.

Responsibilities:

• Develop and maintain relationships with new and existing clients
• Responding promptly to customer inquiries
• Scheduling inbound and outbound appointments
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Ensure customer satisfaction and provide professional customer support.
• Provide additional support with employee schedules.
• Processing orders, forms, applications, and requests.

Skills:

• Personable and attentive
• Problem Solving
• Excellent communication skills to effectively interact with clients
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to assist in managing a team of at least 5 individuals
• General Administrative Functions
• Must be proactive
• Ability to multitask and Prioritize workload

Requirements:

• Proven Customer Service Experience
• Microsoft Office Suite
• High School Diploma or equivalent: college degree preferred.

Benefits:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• 401(k) Match

This is an exciting opportunity for an Account Representative to join our team. If you are a motivated individual with a passion for warehousing and logistics, we invite you to apply. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our organization. Apply now to become part of our success story!

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person