Amh Services
Lead Customer Support Representative
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
3 September 2026
What they need
Shift- Rotational Shift 24/7
Working Days- Rotational 5 days working
Both Pick & Drop Cab available
Job role
Foster strong team relationships and interdepartmental collaboration.
Provide training, conduct appraisals, and manage performance issues.
Address errors and ensure adherence to company procedures.
Respond promptly to customer queries via email or phone.
Keep clients updated on temporary/ad-hoc work and scheduling issues.
Escalate complaints and unresolved issues to relevant departments.
Ensure proper handovers between shifts and accurate documentation of issues.
Track lateness, attendance, and sickness; report trends to Regional Operations Managers.
Coach officers on proper use of the auto booking-on system.
Send weekly ad-hoc work reports to relevant managers.
Escalate support needs and be available for additional duties as required
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