Lead Dairy Service Technician

Job Description Description: Travel: 50 – 75% travel

Founded in 1999, Specialty Herd Solutions is a fast-growing leader in the dairy industry, delivering comprehensive animal care through premium products, innovative equipment, and reliable bulk delivery. We are looking for a customer-focused professional who takes ownership , leads with integrity , and collaborates selflessly to support our clients' success.

We are seeking a Lead Dairy Service Technician to join our team who will serve as the primary technical expert and on-site leader for system installations, maintenance, and troubleshooting. This role is responsible for leading complex installations, diagnosing advanced system issues, and ensuring high-quality execution of field work. The Lead Technician coaches and develops other technicians, drives consistency in field practices, and acts as a key liaison between field teams and other segments of the organization.

Field Operations & Installation Leadership

Lead installation of footbath, fly spray, and integrated systems at customer sites

Plan and execute complex installs, including plumbing, welding, electrical, and fabrication work

Collaborate with builders, contractors, and dairy operations teams to develop facility layouts and installation plans, including footbaths, chemical rooms, utility systems, and other new construction or expansion projects

Serve as on-site lead, coordinating work, assigning tasks, and ensuring timelines are met

Ensure installations meet quality, safety, and design standards

Modify system designs in the field based on site conditions and customer needs

Diagnose and resolve complex mechanical, electrical, and system performance issues

Analyze system performance (flow, pressure, electrical load, chemical usage) and implement improvements

Fabrication & System Design

Perform advanced welding and fabrication, including custom builds (headers, downpipes, pods, exit lane modifications)

Support or design custom solutions for challenging installs

Lead job site safety practices, ensuring compliance with PPE, vehicle safety, and regulatory requirements

Conduct job hazard assessments and mitigate site risks proactively

Ensure safe work practices around livestock and agricultural environments

Train, mentor, and coach Field Service Technicians (I–II)

Provide real-time feedback and hands-on training during installs and service work

Support onboarding of new technicians

Ability to lead a Planner Call/Meeting – navigate through SF to overview and discus Service Appts, Installs and Prioritize for a region

Ensure accurate and timely completion of work orders, service appointments, and inventory tracking in Salesforce

Utilize SmartTank, SmartSight, and Unified controller data to diagnose issues and monitor system performance

Support process improvements and provide feedback on tools, systems, and field practices

Inventory & Logistics

Oversee truck inventory and job materials for accuracy and readiness

Anticipate material needs for upcoming installs and complex jobs

Work with operations to ensure proper material availability

High school diploma or GED required

~ 5+ years of field service, installation, or technical trade experience

~ Demonstrated expertise in plumbing, welding, electrical, and mechanical systems

~ Proven ability to lead projects or teams in field environments

Experience in agricultural or dairy environments

Advanced welding and fabrication experience

Familiarity with Salesforce or field service management tools

Experience leading installations or field teams

Impact: Play a key role in delivering innovative hoof-care and dairy-equipment solutions that directly improve herd health and producer profitability.

Apply today to help dairy producers succeed while advancing your own career with a company that values innovation, collaboration, and growth. We also offer a comprehensive benefits package that includes medical, dental, vision and life insurance plans, vacation and sick time, and a generous 401k employer contribution.

Specialty Herd Solutions was founded after recognizing the challenges dairy farmers faced using bagged copper sulfate for hoof care, leading to the development of an easier-to-use, more effective liquid solution. This innovation became the foundation of the company, followed shortly by the installation of its first automated footbath system. Today, Specialty Herd Solutions supports over 30% of U.S. dairy cows as a leading provider of automated hoof care technology. Driven by a mission to modernize animal care, the company delivers sustainable, customized solutions through strong partnerships—offering straightforward, no-hassle service with a focus on improving outcomes for cattle, farm employees, and dairy operations.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.