Lead, Data Centre Service Assurance

About STTGDC

Be part of a global leader in data centre solutions

STTGDC is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STTGDC

STTGDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

🌟 Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

📈 Opportunities for growth: At STTGDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

Support the Manager leading the Data Centre Service Assurance (DCSA) function for the country. The DCSA team is responsible for driving operational excellence by monitoring and improving key operations and security processes, managing tools for operations and customer support, and supporting audits and certifications all in alignment with STT GDC Group’s policies, standards, and best practices.

• Assist in managing ITSM tools and the customer support portal; provide technical support and training to staff. Escalate issues to outsourced vendors and ensure timely resolution.
• Drive the change management process by conducting CAB meetings, reviewing and approving changes, and tracking KPIs for continuous improvement.
• Support incident management by acting as an escalation point, coordinating responses, and providing timely updates to stakeholders. Review and improve process performance.
• Monitor and review the performance of physical security controls, systems, and processes to ensure site security. Manage outsourced security service vendor.
• Set up and maintain management systems for ISO27001, ISO22301, and ISO20000 standards. Support audits, close findings to achieve and maintain certifications. Lead site-specific and customer-specific audits, attestations, and compliance exercises.
• Conduct training for operations staff on key processes including security, incident, change, and configuration management.
• Ensure all physical connectivity infrastructure within the site adherence to network standards.
• Support digitalization initiatives to automate operational workflows and tasks using tools such as Microsoft SharePoint and Power Platform.
• Assist implementing Operational Technology (IT) Cybersecurity tools securing critical infrastructure.
• Support deployment and maintenance site critical infrastructure health status and performance monitoring tools and dashboards.
• Support health and safety processes including pandemic response, ensuring compliance with EHS requirements.
• Report to management regularly on the performance of the service assurance function.
• Perform any other duties or projects as assigned by Management.

Requirements

• Diploma or Degree in related Engineering/IT courses
• Certified practitioner of ITIL, CDCP, CDCS or equivalent.
• At least 5 years of relevant work experience in working in Data centre environment related to physical security or Data Centre Network layer 1/2 deployment
• Experience in project manage web portal development and understand IT related deployment.
• Familiar or proven track record in leading certification programs, including ISO/ISMS 27001, BCP related certification.
• Willing to work beyond office hours when required.
• Proficient in English and Bahasa Malaysia.
• Proficient in MS Office – Outlook, Excel, Word & PowerPoint.