Lead DevOps Engineer

About the role

As a Lead Provisioning DevOps Engineer, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical DXP Provisioning platforms. You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, cloud infrastructure, observability, and production operations practices that support high-volume telco customer journeys across provisioning, charging, billing, and network activation. This role requires strong working knowledge of end-to-end telco flows, including CRM, Order Management, Provisioning, Charging, and Network, and hands-on exposure to provisioning or online charging environments such as IN, OCS, PCRF/PCF, UDM, HLR/HSS, CRM/BSS integrations, mediation, balance management, and rating or charging flows. You will work across engineering, operations, product, vendor, and business teams to ensure customer-impacting journeys are delivered safely, monitored effectively, and operated with a strong RCA and revenue-assurance mindset.

Key responsibilities

• Drive DevOps strategy and operating model for DXP Provisioning, CRM/OM, and charging-adjacent platforms, acting as the technical escalation point for complex production issues.
• Ensure end-to-end reliability of provisioning and telco customer journeys across CRM, order orchestration, provisioning, charging, billing, mediation, and network activation flows.
• Support and improve integrations with telco network and charging systems, including IN/OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS, mediation platforms, and external partner APIs.
• Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
• Troubleshoot real-time provisioning and charging issues involving SOAP/REST APIs, middleware, Diameter/CAMEL interfaces, event flows, Kafka-based integrations, and microservices.
• Support production incidents, failed provisioning cases, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.
• Architect and govern end-to-end CI/CD pipelines using Jenkins, Pipeline-as-Code, GitLab CI, and GitOps practices such as Argo CD or Flux, enabling safe and repeatable releases.
• Design and operate multi-cluster Kubernetes platforms such as EKS and OpenShift, including networking, RBAC, scaling, resilience, workload standardization, and platform governance.
• Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, ELK, alerting, reconciliation dashboards, SLA monitoring, and on-call tooling.
• Mentor engineers and influence cross-functional teams to improve delivery quality, platform maturity, and production ownership.

About you

• Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
• 6+ years of hands-on experience across DevOps, SRE, platform engineering, software engineering, or telco provisioning/charging operations, with at least 2-3 years in a senior or technical leadership role.
• Strong exposure to provisioning systems and/or online charging platforms in a telco environment, such as IN, OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS integrations, mediation, balance management, or rating and charging flows.
• Strong understanding of end-to-end telco flows across CRM, order management, provisioning, charging, billing, mediation, and network systems.
• Hands-on experience supporting production incidents, failed provisioning cases, charging mismatches, reconciliation issues, revenue assurance investigations, SLA breaches, and high-severity escalations.
• Strong proficiency in Java and Spring Boot, with hands-on experience supporting microservices-based and distributed architectures.
• Advanced hands-on experience with Kubernetes (preferably EKS and/or OpenShift), Helm, CI/CD platforms such as Jenkins or GitLab CI, GitOps practices, AWS cloud services, Infrastructure as Code using Terraform and/or CloudFormation, and observability tools such as Splunk, Grafana, Prometheus, CloudWatch, and ELK.
• Strong SQL skills with hands-on PostgreSQL administration, query analysis, and performance tuning experience.
• Proficiency in Python and shell scripting for automation, operational tooling, and platform maintenance.
• Proven experience working in Agile/Scrum environments, with strong stakeholder management, communication, vendor coordination, and technical leadership skills.