Lead Digital Operations Analyst

Are you the person who naturally bridges the gap between business stakeholders and technical teams?

A leading healthcare organization serving millions of patients is looking for a Lead Digital Operations Analyst to help drive high-impact digital initiatives, website enhancements, process improvements, and digital transformation efforts across its customer-facing platforms.

This is a highly visible role that will partner closely with digital leadership, marketing, IT, and business stakeholders to improve operational efficiency, optimize digital experiences, and support several key strategic initiatives.

What we're looking for:

• 5+ years of Digital Operations, Business Analysis, Digital Product, or Web Project experience
• Strong requirements gathering, documentation, and stakeholder management skills
• Experience translating business needs into user stories, acceptance criteria, and actionable project plans
• Ability to work with both technical and non-technical teams
• Experience supporting websites, CMS platforms, digital products, or customer-facing digital experiences
• Comfortable operating in a fast-paced, evolving environment

Highly desirable experience:

• Drupal, Sitecore, Adobe Experience Manager, or similar CMS platforms
• Agile/Scrum methodologies
• Digital analytics tools (Google Analytics, Adobe Analytics)
• Website optimization, accessibility, personalization, and UX initiatives
• Healthcare, financial services, retail, or other highly matrixed organizations

Why consider this opportunity?

• Overall Competitive base salary, pto and healthcare benefits
• Direct interaction with senior digital leadership
• Opportunity to influence large-scale digital strategy and operations
• Support a major consumer-facing digital rebranding initiative and additional projects on the roadmap
• Join a collaborative team focused on innovation, process improvement, and delivering exceptional digital experiences

Location: Hybrid, Long Island, NY (onsite Mondays in New Hyde Park)

If you're a Digital Operations Analyst, Business Analyst, Digital Product Analyst, Web Operations Lead, Digital Leader, or someone who thrives at the intersection of business and technology, apply today!