Lead Dispatcher

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Team Lead Dispatch/Compliance communicates and coordinates with all other resort departments to ensure seamless operation. The dispatcher is integral to opening and closing operations, other daily operations, and coordinating emergency response. The dispatcher will document all operational activity and communicate information that comes in from a multi-line telephone, a 2-way radio, email, text, and face-to-face conversations. The dispatcher builds and distributes daily reports. This position will also work closely with and help support the Snow Reporter. A strong work ethic, a positive attitude, and a willingness to learn are a must.

Job Specifications:

• Starting Wage: $22.00/hr - $26.88/hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Answer a multitude of telephone and radio calls, determine the nature of calls, refer to the appropriate department or personnel
• Facilitating communication between resort departments
• Make resort-wide announcements via two-way radio
• Maintain several logs and other records
• Assist in locating missing, lost, and out-of-bounds guests
• Periodically direct guests to the appropriate area or department while providing superior customer service
• Communicate with cooperating agencies, and resort vendors
• Perform various clerical tasks related to department operations
• Update electronic sign boards and other computer-based programs where information is viewed by the public
• Other duties as assigned.

Job Requirements:

• High School Diploma or GED
• Strong computer and typing skills
• Prior experience with Microsoft Excel and Google Sheets
• A clear speaking voice, and a clear command and understanding of the English language
• The ability to multi-task and perform during stressful situations
• Basic math skills
• Knowledge of Vail Resort and trails
• Transportation to and from work - working hours fall outside of the public transportation schedule

Physical Requirements:

• Sit for long periods of time
• Must be able to see, hear, and speak

The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517981
Reference Date: 09/30/2026
Job Code Function: Dispatch - Mtn Ops