Lead Dock Service Technician

We have an immediate opening for a Lead Dock Service Technician in our Vancouver Branch. Reporting to the Field Operations Manager. This role is a permanent, full-time position. There is the possibility of on call and overtime.

Responsibilities

• Install, service, troubleshoot, and repair commercial and industrial dock equipment, including:
  • Dock levelers
  • Elevated platforms
  • Dock seals and shelters
  • Dock bumpers
  • Vehicle restraints
  • Dock plates
  • Dock lifts
  • Edge-of-dock equipment
  • Loading dock doors and related dock equipment
  • Whiling to work on overhead doors and pedestrian man doors if necessary
• Mechanical, hydraulic, air activated dock levelers
• Diagnose equipment problems, identify solutions, and complete required repairs.
• Assess job scope at the beginning of each job and immediately communicate discrepancies to the scheduler, including warranty concerns, site conditions, required parts, and safety issues.
• Provide estimates for required person-hours and repair-versus-replacement recommendations.
• Regularly communicate and coordinate with the scheduler regarding troubleshooting, solutions, parts requirements, and job status.
• Perform welding as required for installation and repair work.
• Work safely with hand tools, power tools, lifts, ladders, trailers, and other equipment.
• Safely transport products, tools, equipment, and manlifts to and from job sites.
• Maintain a professional manner when interacting with warehouse staff, construction project managers, customers, other trades, and safety personnel.
• Maintain a strong focus on quality workmanship and customer satisfaction.
• Champion company safety standards and demonstrate a strong safety-first mindset.
• Provide guidance and mentorship to helpers while assisting them in developing their technical skills.
• Complete all required paperwork accurately and daily, including timesheets, FHLA forms, job work orders, detailed job notes, and applicable part numbers.
• Participate in the service on-call rotation when required.
• Ensure all required safety training, certifications, and tickets remain current and valid, and communicate upcoming renewals to the scheduler.
• Maintain excellent attendance and punctuality.
• Travel out of town for installation and service work as required, including occasional travel outside regular weekdays.
• Perform other duties as assigned.

Qualifications

• 3–5 years of experience in dock equipment service, installation, repairs, product knowledge for sales and quotation.
• Strong experience servicing and installing dock levelers and commercial loading dock equipment is strongly preferred.
• A working knowledge of hydraulics, and electrical relevant to dock systems
• A strong ability to weld and or hold a current welding ticket or certification.
• Relevant safety training and tickets are an asset, including:
  • OSSA Fall Protection
  • OSSA Elevated Work Platform
  • Standard First Aid
  • CSTS
  • BSO
  • Other applicable industry safety certifications
• Above-average mechanical aptitude with strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Resourcefulness, integrity, strong work ethic, and a professional attitude.
• Ability to provide direction and support to helpers and less experienced employees.
• Valid driver's license and clean driver's abstract are required.
• Successful candidates must provide a current Driver's Abstract from the province in which the position is located, at their own expense.

Physical & Working Conditions

• Ability to lift and handle materials weighing up to 75 lbs .
• Ability to work outdoors in all weather conditions, including extreme cold and heat.
• Physically capable of lifting, pulling, climbing, standing, sitting, lying down, squatting, kneeling, and working at heights.
• Ability to safely operate and manage tools, lifts, ladders, trailers, and manlifts.
• Wearing a hard hat and all required PPE is mandatory for this safety-sensitive position.
• Willingness to travel out of town for installation and service work, including occasional travel outside regular weekdays.
• Ability to participate in an on-call service rotation when required.

We offer:

• A positive work environment with competitive pay and an excellent benefit plan
• Encouragement and support for our Technicians and Installers in obtaining CDI Certification
• Comprehensive technical, safety and product training provided
• Opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add “ Lead Dock Service Technician – VANCOUVER ” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.