Lead E-commerce (Amazon, FirstCry, Flipkart)

Role & responsibilities

Marketplace Business Ownership

• Own the complete marketplace P&L including revenue, margins, marketing spends, inventory efficiency, and profitability.
• Drive topline growth while maintaining strong contribution margins and operational efficiency.
• Define and execute the overall marketplace growth strategy across Amazon, Flipkart, FirstCry, and emerging marketplaces.

Growth, Visibility & Revenue Scaling

• Drive GMV growth, visibility, conversion rates, customer acquisition, and repeat purchases.
• Lead category expansion, assortment planning, and platform-specific growth initiatives.
• Build strong marketplace visibility through sponsored ads, platform campaigns, deal events, search optimization, and visibility-led activations.
• Improve ratings, reviews, search rankings, and overall customer experience across marketplaces.

Performance Marketing & Commercial Management

• Lead marketplace performance marketing and advertising strategy.
• Optimize ROAS, TACOS, CAC, and overall marketing efficiency.
• Manage pricing strategy, discounting structures, platform negotiations, and promotional planning.
• Ensure balance between growth, profitability, and brand positioning.

Operations & Supply Chain Alignment

• Work closely with supply chain, warehouse, planning, and operations teams to ensure high fill rates, inventory health, low cancellation rates, reduced returns, and seamless order fulfillment.
• Drive operational efficiency across all marketplace channels.

Data Analytics & Business Insights

• Strong ability to analyze large datasets and derive actionable business insights.
• Build forecasting models, sales projections, and business dashboards.
• Monitor marketplace KPIs and identify growth levers, operational gaps, and profitability opportunities.
• Drive data-led decision making across teams.

Marketplace Relationships & Platform Management

• Build and maintain strong relationships with marketplace account managers and platform stakeholders.
• Negotiate visibility opportunities, campaigns, commercial terms, and growth partnerships.
• Stay updated with platform algorithms, policies, category trends, and competitive benchmarks.

Team Leadership & Capability Building

• Build, lead, and mentor high-performing marketplace and e-commerce teams.
• Create a culture of ownership, accountability, agility, collaboration, customer-first thinking, and execution excellence.
• Drive performance discipline and strong operational rigor within the function.

Experience

• 10-15+ years of experience in E-commerce / Marketplace roles.
• Strong background in D2C, consumer brands, FMCG, retail, lifestyle, or digital-first businesses.
• Proven track record of scaling marketplace businesses in high-growth environments.
• Experience handling large marketplace revenues and end-to-end business ownership.
• Quick Commerce exposure will be a strong advantage.