Lead Engineer – 1 - Platforms & Solutions

Overview

We are currently looking for a Global IT Infrastructure & Operations Analyst to join our team in Europe. The Global IT Infrastructure & Operations accountabilities include:

• Provide global infrastructure technologies and end-user services focused on availability, quality, cost, and reduced time-to-delivery.
• Define and govern integrated service management practices across global and sector IT services and products.
• Optimize global IT assets and services.
• Manage and provide Software Licenses.
• Provide analytics and derive insights that drive continuous service improvements.
• Prevent business disruption via integrated monitoring and automation.

This role supports the IT Infrastructure & Operations Asset Management Team in Europe.

The primary objective of IT Asset Management is to enable the IT organization to provide effective service to its customers at a justifiable cost through asset lifecycle management. IT Asset Management creates this lifecycle by integrating the key activities of asset management into a unified discipline, focused on the hardware and software that make up our infrastructure and applications. Key activities are: procurement, financial management, contract management, supplier selection, warehousing, maintenance and warranty management, and retirement.

Responsibilities

• Control the lifecycle management of the IT assets in Europe
• Support regional, sector and global demands for IT assets.
• Execute Asset Management internal controls in Europe sector.
• Support Internal reconciliations, local and global IT audits of software applications.
• Implement Continual Service Improvement (CSI) the processes needed to manage all existing and future IT Asset lifecycle.
• Maintain the accuracy and completeness of inventory of hardware and software & track the current usage. Resolving gaps identified in Weekly Key Quality Indicators (KQI).
• Assist IT Purchasing Managers in procuring Hardware & Software and work with Europe sector users to understand IT Asset needs, identify appropriate solutions and help source cost effective vendors.
• Proactively identify purchasing, leasing, maintenance, and usage trends and identify and needed corrections to minimize costs.
• Interacts with other IT and business team management to drive the IT Asset Management team vision on optimizing assets and costs.
• Periodically build and communicate scorecards related to assets management lifecycle to understand asset lifecycle status, process variances, and cost drivers

Qualifications

• University / College Degree in Social Sciences, Business Management, Computer Science, Master of Information Science, or related field, or related professional experience
• Experience in Hardware & Software Asset Management (Compliance, licenses Software Terms and Conditions) a plus.
• Experience using myIT Services is required.
• Data Management skills to develop insights and analytics to guide key decisions is a plus.
• ITIL certification is preferable
• Knowledge on local regulations and governmental requirements, reporting capabilities is required
• Effective written and verbal English communication skills is a must
• Experience in Program, Project, Service Management
• Strong vendor management, communications, influencing and partnering skills
• General Technical knowledge and background to understand and apply technology relating to Hardware Infrastructure (PCs, Servers, Network Equipment, Printers, etc.)
• Ability to work with senior IT and Business management Teams.
• Must be extremely organized and pay attention to detail.
• Detail oriented with strong analytical and problem-solving skills.