Lead Engineer - Salesforce

Ko wai mātou - About us

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers.

Mō tēnei tūranga mahi - About the Role:

You’ll own the Salesforce engineering craft across our Salesforce operations support, spanning multiple orgs, and our B2B Migration Programme. That covers sprint delivery, code quality, release readiness, and the engineering standard that both internal and partner engineers are held to.

This is a hands-on leadership role with people, delivery and partner accountability. Your team of permanent Salesforce developers, functional consultants and partner engineers delivers key business outcomes across Communications Cloud, Sales Cloud, Service Cloud and Experience Cloud.

Ngā mahi o ia rā – Daily tasks:

Lead and grow the team

• Line manage the permanent Salesforce developers and functional consultants, set ways of working, and make sure the squad delivers effectively.

• Grow internal capability through skills plans, Salesforce certification, and a planned shift of critical-path work from partner to internal.

• Use AI-assisted engineering in your own work, such as Agentforce for Developers and coding agents, and lead permanent and partner engineers to work the same way.

Set the engineering standard

• Own development patterns, code review, test automation and deployment practice, applied equally to internal and partner work.

• Run a source-driven CI/CD release process using Salesforce DX and tooling such as Copado or Gearset, with a clear sandbox and environment strategy across orgs.

• Own release readiness, with quality gates met before go-live.

• Track delivery health with industry-standard DORA metrics: deployment frequency, lead time for changes, change failure rate and time to restore service.

• Actively manage technical debt, platform limits, and the balance between declarative (Flow, OmniStudio) and programmatic (Apex, LWC) solutions.

Deliver through partners

• Hold partner engineering to the same standard, tracking defects, rework and cycle time.

• Keep migration delivery on track, including data migration quality and cutover readiness for the B2B Migration Programme.

• Partner with the architecture team so design decisions land in the build without rework.

Keep the platform secure

• Build security and data-handling practice into every release, including access model, sharing rules and secure code review.

Tō wheako- Your Experience:

Essential

• [7+] years of hands-on Salesforce engineering, including [2+] years leading teams.

• Deep expertise in Apex, Lightning Web Components, Flow and the Salesforce data model.

• Strong working knowledge of Salesforce platform architecture and its constraints, including governor limits, multi-org considerations and integration patterns.

• Experience running Salesforce DevOps: source control, CI/CD, automated testing, and tools such as Salesforce DX, Copado or Gearset.

• People leadership of a permanent team working alongside a large partner workforce.

• The commercial confidence to hold a delivery partner to an engineering standard.

• Familiarity with AI-assisted or agentic engineering practice.

Nice to have

• Experience delivering a large migration onto Salesforce.

• Communications Cloud experience, including OmniStudio and Enterprise Product Catalog, and Experience Cloud experience.

• Platform Developer II, Application Architect or System Architect certification.

• Experience with Agentforce or Data Cloud.

• A telco or B2B order management background.

He aha te take e uru ai koe ki a mātou – So, why choose us?

Te Kanorau me te Whakawhāiti mai - Diversity and Inclusion:

At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Toitū - Sustainability:

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Ō tatou painga – our Benefits:

Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:

• Wellbeing – Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
• Hybrid ways of working – for most teams at Spark this means being in the office for 4 days a week, with 1 day being flexible.
• Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave payments & support, and study leave.
• Spark Credit – We provide permanent employees with $150 monthly Spark credit to use on any of our amazing products.
• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Ngā pūkenga Motuhake – the must haves:

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).