Lead Engineer, Water OT Telecommunications

Are you ready to be a member of our talented and motivated team and bring your best every day?

The team is growing, and we are currently looking to hire a Lead Engineer, Water OT Telecommunications.

Job summary:

To oversee the management, maintenance, and development of control support facilities and systems, including SCADA and tele-control technologies. Ensures that telecommunications infrastructure meets the organization’s operational requirements while promoting effective communication and control across water operations.

General Responsibilities:

• Policy, Procedures, Process and Systems
• Follow the operational strategy in compliance with group delegation of authority policy.
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner
• Reporting
• Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization’s requirements in a timely manner.

Job Specific Responsibilities:

• Supervise and coordinate all telecommunications functions, ensuring efficient execution of resources and strategies to meet operational requirements.
• Develop and manage the Section’s operating expenses budgets, including manpower planning, to ensure optimal resource allocation.
• Monitor and report on the overall performance and progress of telecommunications operations, providing insights for continuous improvement.
• Evaluate the work of staff under supervision, ensuring adherence to quality standards, effective resource utilization, and compliance with organizational policies and procedures.
• Drive continuous improvement initiatives by introducing innovations and best practices in telecommunications aligned with the organization’s strategic goals.
• Ensure all customer-facing transactions are executed in line with the organization’s customer strategy, resulting in enhanced customer satisfaction and timely service delivery.
• Address customer needs, issues, and requests promptly, ensuring a world-class customer experience and maintaining a customer-focused culture.
• Manage operational computing systems used for real-time monitoring, control, and data exchange operations, ensuring compliance with relevant standards and regulations.
• Ensure the availability and reliability of telecommunications infrastructure necessary for effective operations, minimizing disruptions to service.
• Foster collaboration across various business units to promote the effective integration of telecommunications systems and support organizational objectives.

What are the most essential duties/responsibilities?

• Lead the operation, maintenance and development of Water OT telecommunications infrastructure supporting SCADA, tele-control, telemetry and real-time data exchange.
• Ensure the availability, reliability, resilience and cybersecurity of telecommunications and operational computing systems, minimizing disruptions to water operations.
• Supervise staff and contractors while managing budgets, manpower, maintenance activities, resources and operational performance.
• Coordinate with Water Operations, IT, Cybersecurity and other stakeholders to integrate telecommunications systems and implement continuous improvement initiatives.

Preferred qualifications, certifications needed to perform the role in the following categories.

Must Have:

• Bachelor’s degree in Telecommunications, Electronics, Electrical, Computer, Network Engineering or an equivalent engineering discipline.
• Minimum six years of relevant experience in telecommunications, OT networks, SCADA communications, telemetry or industrial control environments.
• Strong experience in industrial networks, routing and switching, fibre-optic and wireless communications, network monitoring, redundancy and fault diagnosis.
• Demonstrated technical leadership, staff or contractor supervision, incident management, reporting and stakeholder-coordination capabilities.

Nice to Have:

• Master’s degree in Engineering, Telecommunications, Operational Technology, Technology Management or a related field.
• Nine or more years of relevant experience, preferably within the water, power, utilities or critical-infrastructure sector.
• Professional certification such as CCNA, CCNP, CompTIA Network+, ISA/IEC 62443, GICSP, PMP or ITIL.
• Experience in OT cybersecurity, utility control centres, asset-lifecycle planning, budget management, contract management and major telecommunications upgrade projects.