Lead - Engineering Assistant / Technical support - Chennai | Hybrid

We have a Job Opportunity for Engineering Assistant / Technical support - Hybrid

Looking for people who can join Immediately

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience.

Language: English
Work Location: Chennai, India
Work model: Hybrid

Availability of working in the following time zones:

• Asian - 05:30 AM to 02:30 PM
• European - 01:30 PM to 10:30 PM

Scope of Work:

• Support equipment order submission and coordination

• Assist in Bill of Materials creation for order fulfillment

• Guide distributors on software and hardware product catalog

• Track distributor certification progress to ensure compliance

• Ensure distributor understands certification roadmap and timeline

• Provide structured weekly status reporting to stakeholders

• Provide remote support for demo environment setup and readiness

• Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation

• Coordinate timely escalation and resolution across teams

• Explain or refresh any knowledge gap using existing training materials

• Coordinate with Distributor technical counterparts to ensure alignment

• Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

• Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)
• High attention to detail ensuring accuracy and quality of deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional/global environments
• Technical academic background

Good to have:

• Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)
• Foundational understanding of network security (TLS, certificates, encryption)
• Familiarity with Juniper and HPE networking platforms and solutions