Lead Expert, Digital Quality Management

Job Title: Lead Expert, Digital Quality Management.

City, Country: Barcelona, Spain or Hyderabad, India.

At dsm-firmenich, we seek for a highly skilled and experienced Lead Expert, Digital Quality Management to join our team.

As a Lead Expert, Digital Quality Management, you'll be at the heart of delivering transformative digital solutions that elevate Quality Management across the organization and drive real business impact. In this pivotal role, you will partner with Product Manager, other functional experts and business stakeholders to co-create the strategic solutioning and innovation of digital Quality Management products ensuring every initiative aligns with and accelerates business strategic outcomes. Your functional Quality Management knowledge, coupled with experience in digital QA/QC and LIMS systems, will enable data-driven decision-making, high-quality and streamlined operations, as well as compliant (GxP) digital environments.

If you're passionate about digital innovation and transformation, thrive in collaborative environments, and feel inspired by turning strategy into reality this is your opportunity to shape the future through technology.

Your key responsibilities

• Value Delivery Outcome Alignment: Collaborate with stakeholders to analyze user requirements and translate them to functional specifications and technical business impact. Execute on digital quality backlog of enhancements as well as on the Quality Roadmap ensuring that digital quality products (e.g, QMS, LIMS etc.) deliver measurable value and are tightly aligned with long-term business goals and digital transformation priorities.
• Quality Assurance Testing: Define and execute test cases, manage user acceptance testing (UAT), and ensure system usability, reliability, and performance.
• Compliance Standards: Ensure digital solutions adhere to GxP, data privacy, and security standards.
• System Administration Support: Configure and maintain quality-focused business applications (e.g., QMS, LIMS etc.) and provide support for troubleshooting.
• Process Improvement: Proactively collaborate with the business stakeholders to analyse and optimize business processes, promoting architectural consistency and reducing technical debt.
• Documentation Training: Create, update, and maintain detailed documentation, including user manuals, SOPs, and system design specifications.
• Stakeholder Engagement Communication: Act as the central point of contact for product-related communication, managing expectations and fostering transparency across all levels of the organization.
• Continuous Improvement Innovation: Monitor product performance, gather user feedback, and identify opportunities for innovation and continuous improvement to keep the product relevant and competitive.

You bring

• 8+ years of working experience in delivering digital solutions within Quality Control (QC) systems and tools such as LIMS and QMS.
• Successful implementation of comprehensive Laboratory Information Management System (LIMS) e.g. Sample Manager, Labware; and Quality Management Systems (QMS) e.g. Arena, Veeva, Trackwise Digital etc.
• Strong functional knowledge of and experience in Laboratory and Quality Management systems and business processes (sample management lifecycle, workflow automation testing, batch mgmt., inspections, auditing, suppliers qualifications, CAPA/Non-Conformance etc.) and their optimization.
• Skills and experience in digital solutioning for Quality Management and specifications, configurations and data migrations (including SAP ECC and S/4Hana).
• Good understanding of integrations with other systems and tools (e.g. CDS, various SAP modules etc.) as well as dependencies on processes (e.g. Procurement, SHE and Compliance). Experience in working in Agile environments.
• Strong intangible capabilities in the areas of:
  1. Problem Solving, Strategic Critical Thinking: Structured decomposition of problems, trade-off analysis, and forward-looking risk/opportunity identification.
  2. Storytelling Influence: Crafting compelling narratives backed by data, tailored to diverse audiences.
  3. Political Savviness: Navigating organizational dynamics and stakeholder motivations.
  4. Relationship Building: Establishing trust, credibility, and managing conflict effectively. Leading through influence.
  5. Drive Resilience: Self-motivation, continuous learning, and adaptability.
• Excellent communication skills in English, interpersonal skills, proactive mindset as well as transparency.
• Ability to work independently and as part of a team.
• Flexibility regarding mobility and traveling.