Lead Floor Technician

Supervises and instructs employees in the daily operation of the department, participates in special projects and in areas of expertise; follows guidelines for maintaining quality housekeeping services. Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % Of Time Spent

1.Quality Management - Ensures standards are attained in direct area of responsibility and throughout the department. (20%)

a.Follows professional standards as outlined in the Department Policy and Procedure Manual.

b.Prepares accurate and appropriate reports as assigned.

c.Makes recommendations for equipment needs.

d.Participates in the Department Process Improvement Program.

e.Participates in plan development to attain targets.

f.Performs audits/inspections to maintain standards - recommends action plans.

2.Customer Service -

a.Promotes FACES standards by modeling the area specific FACES Behavioral Expectations.

b.Applies FACES standards to both internal and external customers.

c.Ensures area specific FACES Behavioral Expectations are practiced throughout area by coaching staff to apply the standards in daily work activities.

3.Human Resource Management (20%)

a.Assures that staffing levels conform to budget allotments.

b.Gives input for approved staff openings.

c.Gives input to the performance appraisal as an evaluation tool as well as a motivation tool for personnel. Helps to set yearly personal goals for staff.

d.Checks schedules daily for proper coverage. Makes necessary daily staffing adjustments.

e.Gives input for employee disciplinary actions according to hospital policy and in collaboration with supervisor and manager.

f.Facilitates on the job training and orientation of new employees to ensure competency.

g.Educates staff on goals and objectives. Obtains input for plan to meet goals from staff.

h.Provides ongoing training, coaching all staff as needed. Continually develops staff with supervisor.

i.Promotes team concepts and positive employee relations. Works with employees within own area and other areas to build a helpful, supportive environment.

4.Operations Management 30%

a.Performs daily job duties as assigned.

b.Assists with development and implementation of departmental procedures to assure quality and efficiency.

c.Gives input for Quality Process Improvements. Identifies opportunities to improve.

d.Inspects project assignments for compliance to standards. Recommends plans to address any deviations. Follows up to make sure corrections are made.

e.Assesses training needs and provides in-services for staff on any changes.

f.Oversees that schedules are used and followed.

g.Identifies and schedules facilities and equipment maintenance throughout related areas.

h.Assesses that tools and equipment are in adequate supply.

5.Financial 20%

a.Participates in attaining target.

b.Helps to maintain schedules to meet budget allotments.

6.Personal Effectiveness

a.Meets deadlines and goals.

b.Manages time well, is very organized and promotes these skills to staff.

c.Knowledgeable of Hospital and Departmental Policies and Procedures. Ensures staff understands and complies.

d.Seeks input of staff.

e.May conduct meetings with staff to provide information and seek input/information.

f.Communicates effectively.

g.Resolves conflict by negotiation; resolution of arguments; come to understanding.

h.Always looks for new ways of doing old things; thinks out of the box.

7.Performs other work duties as assigned (10%)

Total 100%

Employee is required to sit occasionally and walk continuously. Employee must lift/carry a light (10-20 lbs.) to medium (21-50 lbs.) load frequently and heavy (over 50#) occasionally. Employee is required to lift over 100 lbs. with assistance. Employee is frequently required to bend, squat, crawl, kneel, climb, lift from floor to waist, lift from floor to overhead, and lift from waist to overhead. For repetitive action, employee is required to use both hands for simple grasping, pushing/pulling, and fine manipulation. Employee is exposed to the following environmental conditions: fumes, radiation, electrical hazards, and CRT terminal work frequently; temperature changes (heat, cold, wet, damp) and noise continuously; confined to small areas frequently. Employee is occasionally exposed to blood borne pathogens. May be required to work any shift, due to 24 hour per day/7 day per week operation. May be required to work additional hours as needed. (Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%) The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties. Job Relationships: Takes direction from: Director, Asst. Dir., Operations Asst., Assistant Supervisor and/or Supervisors Provides direction to: Service Associates, Floor Techs, Regulated Waste Tech Supervised by: Supervisor, or Manager

High school graduate preferred.