Lead Front Desk Agent

Job Summary

We are seeking an energetic and professional Lead Front Desk Agent to be the welcoming face of our organization. In this role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a welcoming environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management and communication skills while contributing to a dynamic team.

Duties

• Greet visitors and clients warmly, ensuring a positive first impression
• Manage multi-line phone systems to handle inquiries efficiently and professionally
• Schedule appointments, coordinate calendars, and organize meetings using productivity software
• Maintain accurate data entry records using spreadsheets and office management tools
• Handle incoming and outgoing correspondence, including emails and mail distribution
• Support administrative tasks such as filing, proofreading, and document preparation
• Utilize computer literacy skills to operate office equipment and manage client information securely

Qualifications

• Proven experience in office management or administrative support roles
• Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with data entry software like QuickBooks
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Exceptional customer service skills with professional phone etiquette and client communication abilities
• Bilingual abilities are preferred to serve diverse client needs
• Previous experience with front desk or clerical roles is highly desirable
• Demonstrated technical proficiency with multi-line phone systems, spreadsheets, and productivity software
• Strong typing, proofreading, and time management skills to ensure accuracy and efficiency

Join us as a Front Desk Agent to be the friendly face that keeps our operations running smoothly! Your enthusiasm for helping others combined with your technical expertise will make a meaningful difference every day.

Pay: $16.50 per hour

Work Location: In person