Lead Front Desk Receptionist

Company Overview
FACTS Fitness is a dynamic Fitness Management Company that operates multiple commercial fitness facilities and offers turnkey fitness solutions for corporations and multi-tenant office buildings. We are dedicated to providing comprehensive wellness services to the Delaware Valley and beyond, fostering healthy lifestyles and community engagement.

Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our facilities. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive environment for members, visitors, and staff alike.

Duties

• Greet members, visitors, and staff with a friendly and professional attitude, creating a welcoming atmosphere
• Answer multi-line phone systems promptly and efficiently, directing calls or taking messages as needed
• Manage appointment scheduling, membership check-ins, and data entry with accuracy using productivity software
• Handle clerical tasks such as filing, proofreading, and maintaining spreadsheets to support daily operations
• Assist with office management duties including calendar management and supply inventory oversight
• Provide excellent customer support by addressing inquiries, resolving issues, and ensuring client satisfaction
• Maintain a clean, organized front desk area while adhering to phone etiquette and organizational standards

Qualifications

• Proven office experience with strong computer literacy in Microsoft Office Suite (Word, Excel) and familiarity with spreadsheets
• Experience with data entry, clerical tasks, and managing multi-line phone systems in a professional setting
• Excellent customer service skills combined with effective phone communication and professional phone etiquette
• Bilingual abilities are a plus to serve diverse clientele effectively
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Prior office management or administrative experience preferred; personal assistant experience is advantageous
• Demonstrated technical proficiency in productivity software, typing speed, proofreading accuracy, and calendar management

Join us to be part of a vibrant team dedicated to promoting health and wellness! This paid position offers an engaging work environment where your organizational talents and customer service skills will make a meaningful impact every day.

Pay: $13.00 - $16.00 per hour

Work Location: In person