Lead Front Office Receptionist

Halsey Dermatology | Sag Harbor, NY
Immediate opening

Halsey Dermatology is seeking a personable, organized, and dependable Lead Front Desk Receptionist to help create an outstanding patient experience and keep our front desk running smoothly. Our community-focused practice provides high-quality medical and cosmetic dermatology care to children and adults in beautiful Sag Harbor, NY.

As a lead receptionist, you will do more than welcome patients—you will help coordinate daily front desk operations, support your colleagues, and ensure that patients receive attentive, professional service from their first phone call through checkout. This role is ideal for someone who takes initiative, enjoys helping people, and brings a calm, positive approach to a busy office.

We provide paid training in a supportive environment. Medical-office experience is preferred, but we also welcome candidates with strong front desk or hospitality experience who are interested in learning about dermatology and skin care.

Responsibilities

• Create a welcoming patient experience: Greet patients warmly, manage check-in and checkout, and provide courteous, attentive service.
• Help lead front desk operations: Coordinate daily priorities, serve as a resource for front desk colleagues, and assist with training and onboarding as needed.
• Manage scheduling and communication: Answer calls and patient messages, schedule appointments, and work closely with the clinical team to keep patient flow organized.
• Maintain accurate patient information: Verify and update demographic and insurance information, process required paperwork, and collect patient payments accurately.
• Address questions and concerns professionally: Help resolve administrative issues, explain office policies clearly, and direct clinical questions to the appropriate team member.
• Maintain an organized, confidential workspace: Keep records accurate, protect patient privacy, and ensure that the reception area remains tidy, welcoming, and well supplied.

Qualifications

• High school diploma or GED.
• Previous experience in a medical office, reception, or hospitality role. Experience leading or training team members is a plus.
• Strong communication and customer-service skills, with a warm, professional manner.
• Excellent organization, attention to detail, and follow-through, with the ability to manage competing priorities.
• Comfort using computers and learning scheduling and electronic medical record systems.
• Spanish-language proficiency is appreciated, but not required.

Why Join Halsey Dermatology?

• Paid training and ongoing support as you learn our practice and systems.
• A collaborative, welcoming team that values kindness, professionalism, and work-life balance.
• An opportunity to take ownership of your role and make a meaningful difference in the experience of our patients and colleagues.
• Weekday-only work hours. We have no current plans to work on weekends.

How to Apply

Please submit your résumé and a brief introduction describing your relevant experience and interest in joining Halsey Dermatology.

Pay: $24.00 - $28.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Free parking
• On-the-job training
• Paid sick time
• Paid training
• Retirement plan

Ability to Commute:

• Sag Harbor, NY 11963 (Required)

Work Location: In person