Lead Generation Agent

Job Title: Lead Generation Agent

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

Each qualified conversation creates a clear opportunity for a prospective customer to speak with the appropriate sales representative. As a Lead Generation Agent, you will contact prospective customers, confirm basic interest and fit, and arrange introductory meetings that help the business development process begin with accurate information. You will sit within the outreach team and work under a lead generation team lead while partnering with sales representatives, marketing coordinators, and other outreach agents. This fully remote role is based in Maryland, United States, and you will work from home while communicating through approved desk-based systems. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review assigned prospect lists, campaign details, and inbound inquiries at the start of each queue period, prioritizing contacts according to provided outreach guidance.

• Place outbound calls through a contact-center phone system such as Dialpad, introduce the purpose professionally, and ask approved screening questions to identify potential interest.

• Respond to voicemail, email, and website inquiry follow-ups using approved templates, tailoring factual product or service information to the contact's stated needs.

• Enter contact details, conversation outcomes, stated interests, and requested next steps in a CRM such as Insightly immediately after each interaction.

• Verify phone numbers, email addresses, organization details, and availability before suggesting a meeting, correcting obvious duplicate or incomplete entries when found.

• Coordinate introductory meeting options with sales representatives using a scheduling and calendar such as Microsoft Bookings, then send accurate confirmations to interested contacts.

• Follow up with prospects who request more information or have not responded, using the assigned cadence and noting each outreach attempt.

• Route questions about product availability, pricing, or specialized services to the appropriate sales representative or lead generation team lead rather than offering unsupported answers.

• Escalate urgent contact concerns, repeated system issues, or unclear campaign instructions to the lead generation team lead with complete interaction notes.

• Meet quality expectations through accurate entries, timely outreach, complete notes, respectful conversations, and reliable follow-up on every assigned prospect.

Qualifications:

• High school diploma or equivalent.

• No experience required; related experience in outreach, call handling, or appointment coordination preferred.

• Knowledge of prospect screening, introductory meeting coordination, and factual product or service information.

• Ability to use a CRM such as Insightly and a contact-center phone system such as Dialpad.

• Clear spoken and written communication for professional conversations, concise emails, and accurate notes.

• Comfort following call guides, protecting confidential contact information, and applying feedback from coaching.

• Ability to prioritize assigned contacts, maintain organized follow-up, and work independently within defined procedures.

• Availability for the 40-hour weekly commitment and agreed working days and shift times, with a reliable computer, high-speed internet, and quiet private workspace.

• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Maryland, United States.

• Structured onboarding and training on the named systems, including Insightly, Dialpad, and Microsoft Bookings.

• Regular check-ins with the lead generation team lead to review progress and questions.

• Build skills in prospect screening, outreach tracking, meeting coordination, and professional follow-up.

• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.